Error code 014.50 is a common problem faced by many Hisense Roku TV users. This error usually happens because of network issues and often appears when you’re setting up the TV, trying to connect it to a new WiFi network, streaming videos, or during system updates. Luckily, you can fix this error by addressing the network problem.
If you’re unsure how to do that, this guide will walk you through simple troubleshooting steps to fix error code 014.50 quickly and get your TV back to working normally.
Causes of Hisense TV Error Code 014.50
- Unstable WiFi Signal – A weak or fluctuating WiFi signal can cause the TV to lose connection.
- Incorrect WiFi Password – Entering the wrong password prevents the TV from connecting to the network.
- Damaged Ethernet Cable – A faulty or damaged Ethernet cable disrupts the wired internet connection.
- Device Interference – Other devices connected to the same WiFi can interfere with the TV’s connection.
- Changed Router Configuration – Modifications in router settings may prevent the TV from connecting properly.
- Unknown Roku Device Bugs – Bugs within the Roku system can cause connectivity issues.
- VPN, Proxy, or Antivirus Interference – VPNs, proxies, or antivirus programs may block the TV’s network access.
Reconnect Your Hisense Roku TV to WiFi
Your Hisense Roku TV won’t recognize your network if you have entered the wrong password, leading to error code 014.50.
- Forget the current WiFi network on your Hisense Roku TV.
- Reconnect by entering the correct WiFi password.
Reduce the Signal Range
A long distance between your WiFi router and the TV can weaken the signal.
- Move the WiFi router closer to your Hisense TV to strengthen the signal and ensure a stable connection.
Check Internet Speed
Slow internet speeds can cause streaming issues and lead to connectivity errors.
- Test the internet speed on the devices connected to the same router using speedtest.net.
- If the connection is too slow, restart your router and reconnect your TV.
Minimize Device Interference
Too many devices on the same WiFi network may slow down your TV’s connection.
- Disconnect other devices connect to the same network and reconnect your Hisense TV.
- Check if the error still persists after reducing the number of connected devices.
Restart Your Hisense Roku TV
Bugs or glitches in the system may cause connection problems. A simple restart can often resolve this:
- Turn off your Hisense Roku TV.
- Unplug the power cord from the socket.
- Hold the Hisense TV’s power button for 10 seconds.
- Wait 3-5 minutes before plugging the TV back in.
- Turn it back on and check if the error is resolved.
Inspect Your Ethernet Cable
If your Hisense TV uses an ethernet connection, a damaged cable may disrupt the connection.
- Check the cable for any visible damage.
- Replace the cable if necessary, then test the connection again.
Modify WiFi Router Connection Settings
After a router update, connection parameters may change from b/g/n to g/n, causing this error.
- Adjust the router settings from g/n to b/g/n.
- If you’re unsure how to do this, contact your Internet Service Provider (ISP) for assistance.
Reset Your WiFi Router
The issue may not be with your TV but with your router. Resetting the router could help fix the error.
- Unplug all devices connected to the router except the power cable.
- Hold the Reset button on the router for at least 30 seconds.
- After 3 minutes, reconnect the cables.
- Turn the router back on and reconnect your Hisense TV to WiFi.
Disable VPN, Proxy, and Antivirus
VPNs, proxies, and antivirus software may block the Roku service on your TV. Here’s how to resolve this:
- Temporarily disable any VPN, proxy, or antivirus services on your Hisense Roku TV.
- Check if the error code is resolved after doing so.
Factory Reset Your Hisense Roku TV
If none of the above methods work, a factory reset might help. This will restore the TV to its default settings and uninstall all apps.
- Navigate to the home screen and select Settings.
- Choose System and then Advanced System Settings.
- Select Factory Reset and enter the code.
- Confirm by clicking OK and then Start Factory Reset.
- The TV will reset and restart to its original factory settings.
Now, connect the TV to the internet and use it without any error code.
Contact Roku Support
If the issue persists after a factory reset, contacting Roku Support may be the best option. They can provide additional troubleshooting steps to resolve the error code.
Frequently Asked Questions
Your TV might not connect to WiFi if there is a signal interference. To resolve the issue, try moving the router closer to your TV and restarting both devices.
To connect to a new WiFi network, go to the home screen on your Hisense Roku TV and open Settings → Network → Set Up Connection → Wireless → Select your WiFi network → Enter the password and press Connect.