If you’re encountering error code 003 while updating your Hisense Smart TV, this guide will help you find the right solutions. This error is most commonly seen on Hisense TVs running Roku OS. The primary causes include a weak internet connection, defective hardware, or technical glitches. Occasionally, the error may also result from issues with Roku’s backend servers.
Error code 003 is a frequent problem that can be resolved with some straightforward troubleshooting steps. In this article, we’ve outlined the necessary steps to fix the Hisense TV error code 003.
7 Ways to Resolve Hisense Roku TV Error Code 003
Resolving the Hisense TV error code 003 can be straightforward by following these troubleshooting steps:
Check the Roku Server Status
- Start by verifying the status of the Roku server.
- Before diving into more troubleshooting, it’s wise to ensure that Roku’s backend servers are functioning properly. If there are server issues, you might encounter error code 003 when trying to update your Hisense Smart TV.
- You can check the server status by visiting Downdetector or Roku’s official website. If the servers are down, the error will persist.
- In this case, you’ll need to wait until Roku’s technical team resolves the server issue.
Check Internet Connection
- A stable internet connection is crucial for updating your Hisense Roku TV. Without it, you may encounter error code 003.
- Make sure to check the speed of your internet connection before proceeding with the TV update.
- Ensure your Hisense TV is connected to a reliable Wi-Fi network, and consider moving your router closer to the TV to enhance the connection speed.
- Avoid using a mobile hotspot to connect your Roku TV, as this can reduce network speed. Additionally, consider using an ethernet connection instead of Wi-Fi to eliminate potential network connectivity issues.
Change Network Security Protocol
Sometimes, your Hisense Roku TV might fail to update or connect due to the network security protocol. If you’re using the AES security protocol, consider switching to the WPA2-PSK (TKIP) protocol.
1. Open a web browser and enter your router’s IP address, usually found on the back of the router. Typically, it is 192.168.8.1.
2. Access the router’s login page and enter your credentials.
3. Navigate to the router settings and locate the Wireless or Security tab. Ensure the security mode is not set to AES; instead, it should be WPA2-PSK (TKIP).
4. Change the setting to WPA and save your changes.
After modifying the settings, reconnect your TV to the network and check if the issue is resolved.
Restart Your Hisense Smart TV
Software glitches on your Hisense TV may trigger error code 003. To address this, restart your Hisense Smart TV using the remote control.
1. Navigate to Settings on your Hisense Roku TV and select System.
2. From the left pane, choose System Restart and then select Restart.
This action will reboot your Hisense Roku TV.
Power Cycle Hisense TV
If your Hisense Roku TV is showing error code 003 due to a temporary technical glitch, performing a power cycle can often resolve the issue.
1. Turn off your Hisense Smart TV and unplug the power cable from the wall socket.
2. Press and hold the Power button on the TV for a few seconds.
3. Allow the TV to remain unplugged for 3-5 minutes.
4. Plug the power cable back into the wall socket and turn the TV on.
Reset Your Hisense TV
If the previous solutions don’t work, resetting your Hisense TV may resolve the issue, including error code 003. Keep in mind that a reset will erase all data, so you’ll need to set up your TV again afterward.
1. Go to the Settings menu on your Hisense TV and select System.
2. Navigate to Advanced System Settings and choose the Factory Reset option.
3. Select Start factory reset to initiate the process.
Contact Customer Support
If none of the troubleshooting steps work, reaching out to customer support is recommended. The support team can provide technical assistance to resolve the error code issue.
- Contact Form: https://www.hisense-usa.com/contact
- Global Customer Center: https://global.hisense.com/support/customer-center/
- Contact Number: +1 (888) 935-8880
- Support Hours: 9 AM – 9 PM EST (Monday-Friday), 9 AM – 6 PM EST (Saturday-Sunday)
Alternative Fix for Hisense TV Error Code 003
As previously mentioned, error code 003 on Hisense TVs is often due to a missing update. If the error recurs, you can try updating your Hisense TV using a USB drive. Connect a USB drive to your PC, visit the Hisense website, and download the firmware update specific to your TV model. Transfer the update file to the USB drive, then connect it to your Hisense Roku TV. Follow the on-screen instructions to complete the update.