If your Hisense TV becomes unresponsive and gets stuck on the screen while browsing files in USB mode, it indicates a serious issue that needs immediate attention. This can happen due to an unexpected error, a software glitch, or a faulty USB. Fortunately, this is a common problem, and you can easily resolve it by following the basic troubleshooting methods outlined in this guide.
Causes & Fixes for Hisense TV Stuck on USB Mode
The Hisense TV getting stuck in USB mode is a rare issue. This problem can arise due to various reasons, which are outlined below.
| Reasons | Fixes |
|---|---|
| Faulty USB drive | Flash the USB drive Unplug and reinsert the USB drive |
| Bugs on the TV firmware | Restart your Hisense Smart TV Reset Hisense TV |
| USB Port Issues | Change the USB port on your TV |
| Hardware problems | Contact customer support |
How to Fix Hisense TV Stuck on USB Mode
Since your TV screen is stuck, any attempts to resolve the issue through the settings may be interrupted. If you encounter this problem, try the primary troubleshooting steps below to fix it.
Try Changing the Hisense TV Input
- To resolve the issue quickly, switch the input on your Hisense TV to exit USB mode. If your Hisense TV remote isn’t responding, use the Input button on the TV panel to change the input.
- If this doesn’t solve the problem, proceed to the next troubleshooting step.
Remove the USB Drive
- A simple way to resolve this issue is to remove the USB drive from your Hisense TV.
- Since disconnecting the USB drive while in USB mode won’t impact your flash drive’s functionality, you can safely try this method to exit USB mode on your Hisense TV.
- After removing the USB drive, turn off your Hisense TV and then turn it back on.
Power Cycle the Hisense TV
- If the previous methods don’t resolve the issue, try restarting your Hisense TV. Begin by unplugging the power cable, HDMI, and USB drive from the TV, then turn off the TV.
- Allow the TV to remain idle for 5 minutes. Afterward, turn your Hisense TV back on.
Factory Reset the Hisense Smart TV
- If the issue persists, the most effective solution is to reset your Hisense TV to its factory settings. Since the TV is stuck, you can do this by long-pressing the Reset button located on the back or side of the TV.
- After the reset, format your USB drive to ensure the fix is effective. Once the reset is complete, reinsert your USB drive into a different TV port and check whether the issue has been resolved.
Contact Hisense TV Customer Support
If none of the troubleshooting steps resolve the issue, it likely indicates a hardware problem with your TV. In this case, you should reach out to Hisense’s customer support for assistance.
- Contact Us Form: Hisense Contact Us Form
- Customer Center: Hisense Customer Center
- Phone Number: +1 (888) 935-8880
FAQ
Remove the USB drive or try changing the TV input on your Hisense Roku TV to exit USB mode.
The Reset button is located on the back or side of your Hisense TV panel.