When buying a product like the Hisense Smart TV, there are several factors to consider beyond just the features and quality of the device. It’s important to pay attention to both the warranty period and the return policy. While many people are aware of the Hisense TV warranty, they often overlook the return policy in the excitement of making a new purchase.
In this article, I’ll be focusing specifically on the return policy for Hisense Smart TVs and everything you need to know about it. Make sure you’re well-informed about both the advantages and drawbacks of your Hisense TV before making a final decision. If you’ve already bought one and are considering returning it, this guide will provide exactly what you’re looking for.
How Does Hisense Smart TV Return Policy Work
Although Hisense TVs come with a return policy, it’s important to follow specific rules and requirements. To make it easier for you, here’s a simplified breakdown:
- Proof of Purchase: You must provide the original invoice or receipt as proof of purchase.
- Product Condition: The TV must be in its original, unopened, and unused condition. Even the packaging should remain intact.
- Accessories: All included accessories, such as cables, manuals, authenticity certificates, and warranty cards, must also be returned in their original, unopened, and unused condition.
- Additional Gifts: Any free gifts or coupons that came with the TV purchase should be returned as well, if applicable.
How to Return Your Hisense Smart TV
If your Hisense Smart TV meets all the mentioned criteria, it qualifies for a return. To start the process, reach out to Hisense customer support either via phone or email. Provide them with your invoice number and the reason for the return. Once your request is approved, the return process will begin on their end.
- Email: [email protected]
- Phone: 1-888-935-8880
After they receive the TV, the Hisense support team will conduct a thorough inspection of the product. Once the initial verification is passed, they will initiate the refund process, returning the funds to the debit or credit card used for the purchase within 5 business days.
FAQ
If you want to obtain details about your Hisense TV’s 5-year warranty, simply register your Hisense TV on the product registration website. By doing this, you’ll have access to all the relevant information about your warranty coverage.
No, you cannot return your Hisense TV without the receipt. The receipt and invoice serve as your proof of purchase, which is essential to begin the return process.
If you purchased your Hisense TV in Singapore and want to return it, send your invoice along with a return request to their email at [email protected] or contact them via WhatsApp at +65-9657-8640.