Hisense TV Problems and Essential Fixes [Explained]

List of Common Hisense TV Problems

Before diving into the specifics, here is an overview of common issues with Hisense Smart TVs. The table below outlines these problems along with their primary causes, providing a clear understanding of what might be going wrong.

Problem	Primary Causes	Possible Fixes
Hisense TV Not Turning On	Problem with the LED display panel or the remote controller.	Repair the LED panel or purchase a new remote.
Hisense TV Black Screen	Issue with the T-CON board or the HDMI cable.	Connect the cables properly and change the T-CON board.
Horizontal and Vertical Line	Power fluctuation or TV overheating.	Check the power socket and turn off the device to avoid overheating.
Hisense TV White Screen	Overheating of the TV and hardware.	Look at the hardware for damage and turn off the TV to avoid overheating.
Purple or Blue Tint	Incorrect picture settings or backlight.	Change the picture settings and replace the backlights.
Hisense TV Green Screen	A glitch or a problem with the HDMI cable.	Replace the HDMI cable and power cycle the Hisense TV.
Hisense TV Stuck on Logo	Voltage fluctuation or a bug in the system.	Try a different power socket or reset the Hisense TV.
Hisense TV Keeps Flickering	Power fluctuation or loose connection.	Choose a different power socket and connect the cables properly.
Hisense TV Yellow Screen	Wrong picture settings.	Turn off the Blue Light Mode.
Hisense TV Aspect Ratio Problem	Improper aspect ratio settings	Change the aspect ratio or reset the picture settings
LED Keeps Blinking	The T-CON board or the backlight is damaged.	Check and replace the hardware.
Hisense TV HDMI Not Working	The HDMI cable or port is faulty.	Clean the HDMI port and use a different HDMI cable or port.
Response is Slow	Corrupted cache files or outdated firmware.	Clear the cache files and update the TV firmware.
Hisense TV Not Picking Up Channels	Incorrect Antenna or Antenna signal.	Use a signal booster device or check the server.
Hisense TV Keeps Going to the TV Home Screen	A firmware bug or poor internet.	Update the Hisense TV firmware and power cycle the router.
App Not Working	The app server is down, or the login credentials are wrong.	Raise a query with the app’s support team and check the subscription is active and valid.
Hisense TV Keeps Freezing	The TV has corrupted cache files, or the update is overdue.	Clear the cache files and update the system software.
Hisense TV Remote is Not Working	The batteries are out, or the remote is damaged.	Change the batteries or change the remote completely.
Hisense TV Not Updating	Unstable internet connection	Ensure a stable Internet connection
Brightness Problem	Incorrect settings or outdated software.	Change the brightness settings and update the Hisense TV.
Hisense TV Sound Not Working	The audio settings are wrong, or the speakers are faulty.	Unmute or increase the volume and repair the speakers and audio systems.
Hisense TV Keeps Restarting	Power fluctuation or incorrect settings.	Disable off the Energy saver mode and use a different power socket.
Hisense TV Not Connecting to WiFi	Slow internet or the DNS setting is not set properly.	Change the DNS setting and power cycle the router.
AirPlay Not Working	The feature is disabled or not available.	Enable the feature if available and connect both devices to the same internet.
Menu Keeps Popping Up	The TV is in Store mode, or the remote is faulty.	Change the TV to Home Mode and clean the buttons of your remote.
Hisense TV Screen Mirroring Problems	Improper WiFi Connectivity	Connect the smartphone / PC and Hisense TV to the same WiFi
Hisense Roku TV Error Codes	Issue with the internet and DNS	Change the Network Security Protocol, clear the DNS cache files, and turn off VPN and antivirus.

Hisense TV Screen Problems

Experiencing screen problems with your Hisense TV can be a common occurrence due to various technical reasons. This section consolidates all such issues and their solutions.

Hisense TV Not Turning On

If your Hisense TV fails to turn on, there’s no need to panic. This is one of the most frequently reported problems among Hisense TV users.

Causes:

The primary causes of this issue can range from an unstable power supply and damaged cables to a malfunctioning remote, a damaged LED display panel, or system software issues.

Solutions:

• Connect different devices to the same power socket, or try plugging the Hisense TV into a different socket.
• Examine the cables connected to the TV for any signs of damage and replace them if necessary.
• Change the batteries in the remote. Alternatively, depending on the operating system, try using the respective remote apps to turn on the TV.
• Restart the Hisense TV and, if necessary, perform a hard reset using the Reset button located behind the TV panel.

Hisense TV Black Screen

A black screen on your Hisense TV can manifest in different ways. Sometimes, the screen goes completely black and the TV doesn’t respond, known as the “Black Screen of Death.” Other times, the screen is black, but the audio works or the screen alternates between black and on.

Causes:

• Defective T-CON board or internal hardware issues.
• Errors in cable connections or connected HDMI devices.
• Bugs, outdated system software, improper power supply, or a faulty backlight.

Solutions:

• Check and secure all cables, clean the ports, and reconnect them.
• Update the Hisense TV to the latest firmware version.
• Inspect and replace damaged backlights.
• Consult a technician to check and repair internal hardware, including the T-CON board.

Hisense TV Showing Horizontal or Vertical Lines

Horizontal and vertical lines on the TV screen can disrupt the viewing experience and affect the quality of the content. Sometimes, you might see just vertical lines on Hisense TV, while other times, only horizontal lines appear. In rare cases, both types of lines can be present simultaneously.

Causes:

• Power fluctuations or loose cables.
• Overheating or hardware defects.
• Software issues.

Solutions:

• Ensure a stable power supply and check the power socket.
• Securely reconnect any loose cables.
• Have a professional inspect and repair internal hardware components, such as the T-CON board or LCD/OLED panel.
• Update the TV’s firmware.

Hisense TV White Screen

The white screen issue on a Hisense TV is quite rare but can occur in various forms. You might encounter a completely white screen, a partially snowy screen, or white lines across the screen. These issues generally point to hardware problems within the TV.

Causes:

• System overheating, often affecting the logic board.
• Connection errors with the dish or channel box.
• T-CON board malfunctions.

Solutions:

• Contact your dish provider to check and fix connection issues.
• Turn off the TV and let it cool down to resolve overheating issues.
• Have a professional check and repair the hardware, replacing parts as needed.

Purple or Blue Tint on Hisense TV

Another common issue is the appearance of a blue tint on the Hisense TV screen. This blue tint can significantly impact the overall viewing experience by distorting the picture quality. Fortunately, this problem can often be resolved quickly with a few simple adjustments. It is helpful to be aware of this issue and its solutions.

Causes:

• Incorrect picture settings.
• Errors in the input source or a defective backlight.
• Power fluctuations or outdated software.

Solutions:

• Adjust the picture settings or reset it if that doesn’t help fix the issue.
• Ensure a stable power supply and update the TV software.
• Test and replace the backlight if necessary, contacting Hisense support for assistance.

Hisense TV Green Screen

The Hisense TV Green Screen of Death is another critical issue that needs immediate attention, similar to the Black Screen of Death. When the green screen appears, the TV becomes unusable, preventing you from watching anything or performing basic functions. Prompt action is required to resolve this problem effectively.

Causes:

• Faulty HDMI cable or TV input errors.
• Temporary glitches or hardware issues.

Solutions:

• Check and replace damaged HDMI cables.
• Try different HDMI inputs and ports, repairing any damaged hardware.
• Perform a power cycle to refresh the TV and eliminate minor glitches.
• Reset the TV using the Reset button on the Hisense TV panel.

Hisense TV Stuck on Logo

When your Hisense TV is stuck on the logo screen, there are a few quick fixes you can try. Although this issue is rare, it can usually be resolved with simple troubleshooting steps.

Causes:

• Power or voltage fluctuations.
• Outdated software or system bugs.
• Hardware damage.

Solutions:

• Stabilize the power supply and socket.
• Perform a power cycle and contact a technician if needed.
• Use the TV’s physical buttons to reset the Hisense TV without the remote.

Hisense TV Flickering

Flickering screens can often be fixed with simple adjustments. The potential reason for Hisense TV flickering can be related to either hardware or software issues.

Causes:

• Loose or defective HDMI cables.
• Incorrect picture settings or refresh rate issues.
• Power fluctuations or hardware defects.

Solutions:

• Check and secure HDMI cables, replacing defective ones.
• Adjust picture settings to default and fix refresh rate issues.
• Use a stable power socket and consult a technician for hardware repairs.

Hisense TV Yellow Screen

When your Hisense TV screen turns completely or partially yellow, it compromises the TV’s basic functionality and significantly affects picture quality and viewing experience. It’s crucial to address the yellow screen issue promptly to restore optimal performance and enjoy your content as intended.

Causes:

• Damaged or loose cables.
• Incorrect picture settings.
• Software or hardware issues.

Solutions:

• Adjust or reset picture settings and disable Blue Light mode.
• Check and secure cables, cleaning ports if necessary.
• Update the TV software if new firmware is available.

Hisense TV Aspect Ratio Problem

If you notice a zoomed or cropped screen on your Hisense TV, it indicates an issue with the aspect ratio. To restore the screen to its normal size, follow the steps provided below.

Causes:

• Incorrect picture settings.
• Firmware bugs.
• Issues with the streamed content.

Solutions:

• Change the aspect ratio or reset the picture settings.
• Update or restart the TV.
• Reset the TV if other steps don’t work.

Hisense TV Hardware/Software Problems and Solutions

Hisense TVs rely on various software and hardware components, and it’s normal for these to experience wear and tear over time. When issues arise, they can impact your TV’s performance. Below, we outline some common hardware and software problems, their causes, and solutions.

Hisense TV LED Keeps Flashing Red

If your Hisense TV LED continuously flashes red, it indicates a hardware issue. The number of blinks is significant as each pattern corresponds to a specific problem, helping you diagnose the underlying cause.

Causes:

• Two or Three Blinks: Indicates a power supply issue or a circuit failure.
• Five Blinks: Points to a problem with the T-CON board.
• Six Blinks: This signifies that the TV is overheating.
• Seven or Eight Blinks: Indicates a faulty backlight.
• Ten or More Blinks: This implies an issue with the main board.

Solutions:

• Ensure all connections are secure and use the correct cables.
• Contact a professional or the Hisense Support team to inspect the T-CON board and the main board. Replace any damaged or malfunctioning components.
• Turn off the TV if it has been running for a long period to allow it to cool down.
• Use a flashlight to perform a backlight test and address any issues found.

Hisense TV HDMI Not Working

The HDMI connection is a crucial component for all Smart TVs, including Hisense models. If the HDMI on your Hisense TV is not functioning properly, it’s important to address the issue promptly. HDMI ports are commonly used to connect various devices like streaming gadgets, audio systems, and gaming consoles, such as the PS5, to your Hisense TV. Ensuring these connections work seamlessly is essential for an optimal viewing and entertainment experience.

Causes:

• The HDMI port may be clogged with dirt and debris, disrupting the connection.
• The HDMI cable might not be compatible with the HDMI port on your Hisense TV.
• If the TV shows no HDMI signal, it might be set to the wrong input.
• The HDMI port or cable could be defective.

Solutions:

• Thoroughly clean the HDMI ports and other connection slots on your Hisense TV. Remove the cables, clear out any dust, and reconnect them.
• Ensure the HDMI cable is in proper working condition and compatible with your TV. If necessary, replace the cable.
• Adjust the input setting on your Hisense TV to the correct HDMI source.
• Connect a different HDMI cable to the port. If it still doesn’t work, the port may be defective and need repair.

Hisense TV Response is Slow

Nothing can ruin your good mood like a sluggish system, and Hisense TVs are not immune to this problem. There are several reasons why your Hisense TV might be running slowly, but fortunately, there are also many ways to address and fix this issue.

Causes:

• A poor or crowded internet network.
  • Corrupted cache files or Hisense TV running out of storage space.
• Too many apps running in the background or an incorrect input setting.
• Improperly configured settings or outdated software.

Solutions:

• Clear cache on Hisense TV and delete unused apps to free up storage space.
• Ensure your internet connection is stable. If it’s slow, contact your Internet Service Provider. Disconnect other devices from the network to prioritize your TV’s connection.
• Turn off Hisense TV Energy Saver mode and the Motion Smoothing or Motion Enhancement feature.
• Regularly update your Hisense TV whenever a new update is available to ensure optimal performance.

Hisense TV Not Picking Up Channels

This issue commonly affects Cable TV subscribers. The Hisense TV may fail to pick up channels from the TV provider, negatively impacting performance and disrupting your viewing experience by preventing access to your favorite channels and shows.

Causes:

• A poor antenna signal or an incompatible antenna.
• Server maintenance or the need for Hisense TV tuner maintenance.

Solutions:

• Ensure your antenna is compatible with the system, and consider using a signal booster to improve signal strength.
• Contact your TV provider to check if the server is undergoing maintenance.
• Remove the optical cable from the TV and test it with another TV. If the other TV works normally, the issue lies with the Hisense TV tuner, and you should contact a professional to repair it.

Hisense TV Keeps Going to the TV Home Screen

If your Hisense TV repeatedly returns to the home screen, it can disrupt your viewing experience and make it difficult to navigate the settings. This issue is typically not your fault unless you have neglected to update the system when prompted.

Causes:

• Issues with the internet connection or system firmware.
• Presence of a glitch, bug, or corrupted cache files.

Solutions:

• Disconnect the Hisense TV from WiFi and connect it to the internet using an Ethernet cable.
• Clear the cache files and update the system firmware to resolve the issue.

Hisense TV App Not Working

The essential features that make a TV “smart” are its internet connectivity and the ability to download apps. If either of these functions fails, it can significantly impact the system’s overall performance. Therefore, if an app on your Hisense TV stops working, it is crucial to prioritize fixing the issue to maintain optimal functionality.

Causes:

• Slow or under-maintenance internet or app server.
• Outdated firmware on the Hisense TV or the apps.
• Incorrect login credentials or an expired subscription.
• Cache files affecting app functionality.

Solutions:

• Power cycle the router to resolve any glitches and restore internet speed.
• Check the app’s server status using Downdetector or contact the app’s customer support.
• Verify that login credentials are correct and the subscription is valid and active.
• Clear the app’s cache files, update the app, and ensure the TV firmware is up to date.
• Uninstall the app, restart the Hisense TV, and reinstall the app.

Hisense TV Keeps Freezing

A common issue with many TVs, including Hisense Smart TVs, is screen freezing. Sometimes, the Hisense TV screen freezes completely and becomes unresponsive, regardless of any attempts to fix it. In other instances, the screen freezes while the audio continues to play without any interruptions.

Causes:

• Damaged cable or port.
• Corrupted cache files and bugs in the system.
• Overdue Hisense TV update.
• Potential hardware damage.

Solutions:

• Disconnect the cables, clean the ports thoroughly, inspect for damage, and reconnect them.
• Clear the system’s cache files and restart the TV to refresh its performance.
• Update the Hisense TV firmware to eliminate any existing bugs and glitches.
• Consult an expert to inspect and repair any internal hardware issues.

Hisense TV Remote is Not Working

At times, your Hisense TV might seem to have issues, but the actual problem lies with the remote control. If your Hisense remote is not working, try the solutions listed below to resolve the issue.

Causes:

• Drained batteries.
• Damaged or broken remote.
• Malfunctioning IR sensor.

Solutions:

• Replace the old batteries with a new pair.
• Purchase a new Hisense remote or use a universal remote compatible with Hisense TVs.
• Use the Hisense remote app to connect and control the TV.

Hisense TV Update Problems

Updating your Hisense TV is crucial for troubleshooting issues, accessing new features, and improving performance. However, if you encounter problems with the update process or if it takes too long, you can use the following solutions to address these software update issues.

Causes:

1. VPN is enabled on the TV.
2. The Hisense TV is connected to a poor internet connection.
3. An unexpected error on the TV.

Solutions:

• Turn off the VPN on your Hisense TV.
• Ensure your Hisense TV is connected to a reliable WiFi network.
• If the TV is stuck on the update screen, perform a manual power cycle. Then, update the TV using a USB drive.
• If the TV is not working after the update, reset it to factory settings.

Hisense TV Settings Problems and Solutions

Hisense TVs offer a wide range of settings that can be customized to meet individual preferences. However, even a minor incorrect adjustment can significantly impact the TV’s performance. In this section, I have categorized and explained the common problems that can arise from incorrect settings to help you understand and troubleshoot these issues.

Hisense TV Brightness is Too Bright or Too Dark

Occasionally, your Hisense TV screen might dim and then suddenly become extremely bright without any changes to the settings. This fluctuation can be quite uncomfortable for your eyes. Finding a solution to the Hisense TV brightness problem promptly will help reduce eye strain and improve your viewing experience.

Causes:

• Incorrect brightness or picture settings on the Hisense TV.
• Pending software updates interfering with the TV’s performance.

Solutions:

• Adjust the Hisense TV brightness settings to your preference.
• Optimize the picture settings for the best viewing experience.
• Turn off the energy saver mode and reset the picture settings.
• Perform a power cycle and update the firmware if an update is available.

Hisense TV Sound Not Working

Hisense TV sound problems can be the opposite of a black screen issue. In this case, you have visuals, but there is no sound on Hisense TV. Sometimes, you may hear a muffled sound even when the volume is set to maximum. This common issue can be resolved easily. Below are the causes and solutions for Hisense TV volume problems.

Causes:

• The TV might be set to mute, or connected cables might not be secure.
• These can affect the TV’s performance, including sound.
• Either the in-built speaker or an external audio system like a soundbar may be defective.

Solutions:

• Ensure the audio system is unmuted and the volume is increased.
• Navigate to the Hisense TV settings, conduct a sound test, and adjust the sound settings for optimal output.
• Clear the cache files on your Hisense TV to eliminate corrupted files that may be causing volume issues.
• If the built-in speakers or an external audio device are damaged, they need to be repaired or replaced. Check connections to ensure external devices are properly connected.

Hisense TV Keeps Restarting

Another common issue with Hisense TVs is that they may restart repeatedly. As a result, your Hisense TV will keep turning off. This can be frustrating as it interrupts your viewing experience and overall entertainment. Sometimes, instead of fully restarting, the TV screen might blink on and off continuously.

Causes:

• The power cables might be loose, or there could be fluctuations in the power supply.
• The TV settings might be incorrect, or the Energy Saver mode might be turned on.
• An unknown bug or glitch in the system could be causing the issue.

Solutions:

• Ensure all power cables are securely connected, and there are no errors in the connection.
• Turn off the Energy Saver mode and verify that all settings are configured correctly for an optimal TV experience.
• Check if the Sleep Timer is enabled and disable it if necessary.
• Perform a power cycle on the system and update the TV software to fix any underlying issues causing the TV to turn on and off repeatedly.

Hisense TV Not Connecting to WiFi

Connecting your Hisense TV to a stable WiFi network is crucial, as many features require internet access to function optimally. However, there are times when the Hisense TV may fail to connect to WiFi, hindering its full capabilities.

Causes:

• The network might be down, or there could be a glitch with the router.
• The DNS settings on your TV or the WiFi password might have changed.

Solutions:

• Perform an internet speed test. If the speed is not optimal, contact your Internet Service Provider (ISP) for assistance.
• If your router is over ten years old, consider replacing it. For newer routers, perform a power cycle by turning it off and on again.
• Update the DNS settings on your Hisense TV to ensure proper connection to your home network.
• If you’ve recently changed your WiFi password, reconnect your TV using the new password from the beginning.

Hisense TV AirPlay Not Working

You can use AirPlay on a Hisense Smart TV, depending on its operating system. AirPlay is a valuable feature for mirroring content from an iOS device to a Hisense Smart TV, especially for apps not natively available on the TV’s app store. If the AirPlay feature isn’t working on your Hisense TV, consider the following causes and solutions.

Causes:

• Problems with the network connection or the range and proximity of the devices.
• Errors or bugs in the system settings.
• Configuration issues with Wi-Fi.

Solutions:

• Ensure your Hisense TV is compatible with AirPlay and enable the feature through the TV settings.
• Bring your iOS device closer to the Hisense TV and ensure both devices are connected to the same internet network.
• If there is a lag in internet speed, contact your Internet Service Provider to resolve it.

Hisense TV Menu Keeps Popping Up

Sometimes, the menu on your Hisense TV may pop up repeatedly without any input from you. This issue can occur even if you haven’t pressed any buttons, or if you’ve pressed a different button entirely. Fortunately, this is a common problem with Hisense Smart TVs and can be resolved through some simple troubleshooting steps.

Causes:

• The TV is set to Retail or Store Mode.
• The remote control or the internet connection is faulty.
• The system firmware is outdated, or the hardware requires maintenance.

Solutions:

• Change the TV settings from Store Mode to Home Mode.
• Check the remote control for stuck buttons and clean out any dirt or debris.
• Ensure the Hisense TV firmware is always up to date.
• Contact an expert to perform a maintenance check and repair any hardware issues.

Hisense TV Screen Mirroring Problems

Most Hisense TVs support screen mirroring. If you are unable to mirror your Android phone or iPhone screen to your Hisense TV or encounter any issues while doing so, refer to the steps below to resolve the problem.

Causes:

• The Hisense TV and smartphone are connected to different Wi-Fi networks.
• The Anyview Cast app on the Hisense TV may be outdated.
• Temporary malfunctions or minor bugs on the TV and smartphone.
• Hardware problems on either the TV or the smartphone can prevent screen mirroring.

Solutions:

• Connect both the Hisense TV and smartphone to the same Wi-Fi network.
• If the Anyview Cast app is not working on your Hisense VIDAA TV, update the app and try mirroring the phone screen again.
• Restart or update both the Hisense TV and the smartphone.
• Contact customer support or visit a nearby service center to resolve any hardware problems.

Hisense TV Error Codes

In addition to these issues, various error codes may appear on all Hisense models, particularly on Hisense Roku TVs. Each error code signifies a specific problem and requires its own unique set of solutions.

Hisense TV Error Code 003

Error code 003 on Hisense TVs, particularly those with Roku OS, typically appears during an update. This error occurs due to issues such as the Roku server being down, internet connectivity problems, bugs in the TV software, or hardware malfunctions. You can resolve the Hisense Roku TV not working issue using the following steps:

• Visit the Downdetector website to check the status of the Roku server and raise a query if needed.
• Adjust your network security settings and reconnect your TV to the internet.
• Restart your Hisense TV and perform a power cycle if necessary.
• Contact a professional technician to inspect and address any potential hardware issues.

By following these steps, you can effectively troubleshoot and resolve error code 003 on your Hisense Roku TV.

Hisense TV Error Code 016

Error code 016 on a Hisense TV relates to issues with DNS cache files, internet connectivity, or system software. This error often appears when apps on the TV fail to function. Here are the steps to resolve this issue:

• Clear the DNS cache on the router connected to your Hisense TV.
• Power cycle the router and reconnect to Wi-Fi from the beginning.
• Ensure that the network credentials you are using are correct.
• Update the system software and reboot the Hisense TV.

Hisense TV Error Code 014.50

Error code 014.50 on a Hisense TV indicates an issue with the internet connection. This error can be caused by interference in the connection or disturbances due to the use of a VPN. To fix this error and restore normal functionality to your Hisense TV, try the following methods:

• Bring your router and Hisense TV closer together to avoid proximity issues and signal interference.
• Use a different Ethernet cable if the current one is faulty.
• Disable all VPN services and any antivirus software installed on the Hisense TV.
• Change the router configuration protocols to ensure a stable connection.

Hisense TV Problems – The Final Solution

We have outlined various problems known to occur with Hisense Smart TVs along with their respective solutions. However, if none of the mentioned methods or problem-specific fixes work, consider resetting your Hisense TV to its original default settings.

If issues persist even after a reset, the problem might be hardware-related. In such cases, it is best to contact Hisense customer support for assistance. You can reach out to them through email or phone.

• Contact Us Form: Hisense Support
• Customer Center: Customer Center
• Phone Number: +1 (888) 935-8880

By following these steps, you can effectively address any ongoing issues with your Hisense TV and seek professional help if needed.

FAQ