Is your Hisense Smart TV not connecting to a WIFI network or displaying errors during the connection process? Such problems often arise due to hardware or software issues with either the router or the TV. These issues can include incorrect DNS settings, temporary glitches on the TV, outdated firmware, and more.
No matter the cause, resolving the WIFI connection issue on a Hisense Smart TV is straightforward. In this guide, we outline simple DIY solutions that can help you fix the problem in just a couple of minutes.
Steps to Resolve Hisense Smart TV Not Connecting to WIFI
Follow these solutions step by step to ensure your TV successfully connects to the internet.
Restart Your WIFI Router
If your WIFI router is delivering weak signals, your Hisense TV may struggle to connect. Restarting the router and positioning it closer to the TV can help resolve this issue.
1. Power off your WIFI router and unplug the power cables.
2. Wait for about 2 minutes while the router is idle.
3. Bring the WIFI router closer to the Hisense Smart TV.
4. Move the WIFI router closer to your Hisense Smart TV.
5. Turn on your Hisense Smart TV and navigate to the TV settings.
6. Attempt to connect your Hisense TV to the WIFI network and verify if it successfully connects.
In addition to restarting, consider checking these aspects of your WIFI router:
- Ensure your WIFI connection is active.
- Confirm that Mac filtering is disabled in your router settings. If enabled, turn it off.
- Adjust your WIFI router to broadcast at the appropriate GHz frequency that is compatible with your Hisense Smart TV.
Restart Your Hisense Smart TV
Sometimes, a temporary glitch on your TV can prevent it from connecting to a Wi-Fi network. To fix this, perform a power cycle on your Hisense Smart TV, then navigate to the WIFI settings and attempt to connect again.
Check and Adjust DNS Settings on Your Hisense TV
DNS plays a key role in ensuring smooth internet connectivity. If the DNS settings on your TV are incorrect, it could be preventing your TV from accessing the internet. To resolve this issue, you need to configure the DNS server on your TV.
1. From the Home screen, navigate to Settings and select Network.
2. Choose Network Configuration, then go to Advanced Settings.
3. Select IP Settings and switch the setting to DHCP.
Forget WIFI Network on Hisense Smart TV
If your Hisense TV does not recognize your home WIFI network, forgetting the network and reconnecting it can help refresh the WIFI drivers and restore proper functionality.
1. Using your TV remote, go to the TV Settings.
2. Navigate to the General Settings option.
3. Select Network Status.
4. Choose the Reset Network option.
This will remove the stored WIFI network password from your TV. After this, reconnect to your WIFI network and check if the issue is resolved.
Update Your Hisense TV Firmware
Outdated or faulty WiFi drivers on your Hisense TV can lead to network connectivity issues. To address these problems, Hisense periodically releases firmware updates to improve TV performance. Ensure that your Hisense Smart TV firmware is updated to the latest version. After updating, try reconnecting your TV to the Wi-Fi network.
Check for Hardware Problems
If the previous solutions do not resolve your issue, there may be a hardware problem with your TV. If the WiFi chip in your Hisense TV is damaged or malfunctioning, it will prevent your TV from connecting to a Wi-Fi network. In this case, contact a technician or Hisense TV support to inspect the WiFi chip and replace it if necessary.
Note: If you’re concerned about the cost of a technician, consider switching to a wired internet connection for your TV. Purchase an Ethernet cable from Amazon or other retailers to easily connect your TV to the internet.
Factory Reset Your Hisense TV
If you’ve ruled out hardware issues and are still facing problems, the issue might be due to bugs or corrupted software on your TV. To eliminate any corrupted data and resolve bugs causing the Wi-Fi issues, perform a factory reset on your Hisense Smart TV.
After completing the factory reset, follow the on-screen setup process and try reconnecting your TV to the Wi-Fi network.
Contact Customer Support
If the factory reset doesn’t resolve the Wi-Fi connection issue, it’s time to contact your Wi-Fi router’s customer support or Hisense customer service for technical assistance. They can provide expert help, and in most cases, the issue will be resolved.
However, in rare instances where the problem persists, your Hisense TV may have a hardware issue that cannot be fixed on your own. In such cases, consider visiting an authorized outlet to claim a warranty or explore options to purchase a new Hisense TV.
FAQ
If your Hisense Smart TV is connected to Wi-Fi but not receiving internet, there may be an issue with the TV’s Wi-Fi chip. In such cases, it’s advisable to contact a technician to diagnose and resolve the problem.
To connect to a 5GHz WiFi network, you need to adjust the Wi-Fi settings on your Hisense Smart TV to ensure compatibility with the 5GHz frequency.