Having no sound on your Hisense TV can be very frustrating. Whether the sound cuts out occasionally or there’s no audio at all, there could be several reasons for this problem. This guide will help you identify common causes and provide easy-to-follow troubleshooting steps. By starting with the simplest solutions and moving to more complex ones, you can quickly find and fix the issue, getting your TV’s audio back to normal.
No Sound on Hisense TV – General Issues and Reasons
| Temporary Bugs and Glitches | Restart Hisense TV Clear the Cache on the TV Perform Sound Test on Hisense TV Change Sound Settings on Hisense TV |
| Damaged Input Cable | Replace the Damaged Wires or Cables |
| Uncleared Cache | Clear the Cache on TV |
| Running Outdated Firmware | Update Hisense TV |
Below are some potential solutions to the no-sound issue on your Hisense TV, listed from easiest to most difficult. Follow these steps in order for the best results.
Power Cycle Hisense TV
Restarting your Hisense TV can fix minor bugs and glitches. Ensure the power socket is functioning correctly to avoid damaging internal components like speakers.
- Turn off your Hisense TV and unplug it.
- Wait for at least a minute, and then plug it back in.
- Turn on the TV and play an audio file.
If the sound works, great! If not, proceed to the next steps.
Check for Faulty Wires/Cables
Ensure all cables connected to your TV are intact. Damaged wires can cause sound issues.
- Inspect and replace any damaged wires or cables.
- If using a soundbar with HDMI, Aux, Optical, or Coax cables, check and replace the necessary wires.
- Try different audio ports if needed. If the problem persists, replace the cables.
Run a Sound Test on Hisense TV
For Hisense VIDAA TVs without external speakers, this test checks if the issue is with the TV’s speakers.
- Press the Quick Menu button on your remote and go to the Menu section.
- Navigate to Settings (gear icon).
- Select Support and choose the Sound Test/Sound Self-Diagnosis option.
If no sound is heard, the problem is likely with the TV’s speakers. Visit a Hisense service center for repairs. If you hear sound, adjust your TV’s audio settings.
Change Sound Settings to Default on Hisense TV
Incorrect audio settings can mute your TV. Resetting the Hisense TV to default can resolve this.
| Android TV | Settings → Device Preferences → Sound → Reset to Default → Yes. |
| Fire TV | Settings → Display & Sounds → Audio Output → Surround Sound → Best Available. |
| Google TV | Profile → Settings → Display & Sound → Sound → Reset → Yes. |
| Roku TV | Settings → System → Advanced system settings → Factory reset → Reset TV audio/picture settings. |
| VIDAA TV | Settings → Sound → Sound Mode Settings → Reset Current Mode. |
| XClass TV | Quick Settings → Picture and sound → Reset picture and sound settings. |
Clear Hisense TV Cache
Sometimes, the accumulated cache files on your TV may cause various issues with your Hisense TV. So delete those files and check whether the sound is working properly.
Update Hisense TV Firmware
Outdated firmware can cause sound issues. Connect your TV to a stable WiFi network and update the firmware. After updating the Hisense TV, play a media file with clear audio to check the sound.
Factory Reset Hisense TV
If everything fails, the factory reset of Hisense TV can remove bugs and restore your TV to default settings. Note that this will erase all saved data.
Contact Customer Support
If the issue persists, contact Hisense Customer support through their website. They can diagnose and repair the problem, possibly under warranty.
FAQ
Ensure ARC/eARC and Remote Control pass-through options are enabled in your TV’s audio settings to make your soundbar work.