Is your Hisense TV constantly returning to the home screen? This issue is typically linked to internet or software problems, which are common among Smart TVs, including various Hisense models. If you notice your Hisense TV repeatedly switching back to the home screen, follow these straightforward troubleshooting steps to resolve the issue.
Some of the Common Causes for Hisense TV Keeps Going to the Home Screen
| Causes | Solutions |
|---|---|
| Internet Issues | Restart your WiFi router Use an Ethernet cable Disconnect and reconnect to the WiFi |
| Outdated TV firmware | Update your Hisense TV |
| Corrupted cache files | Clear the cache files on your Hisense TV Restart your Hisense TV |
| Bugs on the TV | Update your Hisense TV Perform a factory reset on your Hisense TV |
How to Fix Hisense Smart TV Keeps Going to Home Screen
If your Hisense TV keeps going to the home screen and you want to resolve the issue without contacting tech support, try these solutions step by step.
Check the Home Button on the Remote
A common and simple solution is to check if the home button on your remote is stuck. If the button gets jammed after a hard press, it can cause the TV to return to the home screen. To fix this, use a PIN or a sharp tool to carefully pop out the button.
Restart Your Hisense Smart TV
Restarting your Hisense TV can effectively resolve many issues by clearing the cache, minor bugs, and malfunctions.
1. Turn off your Hisense Smart TV and unplug the power cable from the wall outlet.
2. Press and hold the power button on the TV to discharge any remaining power.
3. Wait for 3-5 minutes, then plug the TV back in and turn it on.
4. After restarting, try loading any app to see if the issue persists.
Fix the Internet Connection
A poor internet connection can cause your Hisense TV to return to the home screen if it can’t load an app properly.
1. Restart the WiFi router connected to your Hisense Smart TV and reconnect the TV to the WiFi.
2. If the wireless connection is slow, try using an Ethernet cable to connect your TV to the internet.
3. Once connected, load any streaming app to check if the problem is resolved.
Update Hisense Smart TV
Hisense Smart TVs receive regular firmware updates to enhance their performance. If your TV is running on outdated software, it might encounter issues like returning to the home screen. To resolve this, check for and install the latest firmware update for your model. While the steps may vary by model, the general process is similar.
Clear Cache on Hisense Smart TV
Occasionally, corrupted cache files can cause your Hisense TV to repeatedly go to the home screen. Since cache files are stored in bulk and can interfere with the TV’s functions, clearing the cache files on your Hisense TV may resolve the issue.
Turn Off the Energy Saver on Hisense TV
The Energy Saving mode on your Hisense TV might be causing it to return to the home screen by automatically turning off the TV when it’s idle. To fix this, disable the Energy Saving mode in the TV settings.
Factory Reset Hisense TV
If all other solutions fail, performing a factory reset on your Hisense TV can help eliminate persistent bugs. This process will erase all app data and settings, returning the TV to its original state.
After the reset, set up your Hisense TV again. This will resolve your issue.
Contact Hisense Customer Support
If the issue persists even after a factory reset, it’s time to reach out to Hisense TV’s customer support for assistance.
| Contact Us Form | Hisense Contact Form |
| Global Customer Center | Hisense Global Support |
| Contact Number | +1 (888) 935-8880 Support Hours 9 AM – 9 PM EST (Monday-Friday) 9 AM – 6 PM EST (Saturday-Sunday) |
Provide a detailed explanation of the problem to ensure they can assist you effectively. If your TV is under warranty, you can address the issue at no additional cost.