How to Fix Error Code 016 on Hisense Roku TV

Encountering error code 016 on your Hisense Smart TV? Don’t be concerned. This issue is specific to Hisense TVs that operate on Roku OS. Typically, error 016 appears when trying to open an app on your Hisense Roku TV. It’s often caused by network connection problems, issues with Roku’s servers, or a technical glitch on the TV. Fortunately, you can resolve this error by addressing the Internet connection.

In this guide, you’ll find step-by-step troubleshooting techniques to help you fix error code 016 on your Hisense Smart TV.

Reasons & Fixes for Hisense TV Error 016

Here are the key reasons why error code 016 may appear on your Hisense Roku TV, along with suggested fixes:

Causes	Fixes
Poor Internet Connection	Check network speed, restart router, reconnect TV to WiFi
Incorrect Network Credentials	Verify WiFi name and password
Channel Error	Update or reinstall the app
DNS Cache Issues	Clear DNS cache on the router
Software Bugs or Glitches	Clear the DNS cache on the router

How to Fix Hisense TV Error Code 016

Here are the steps to resolve error code 016 on your Hisense Roku TV. You can try each fix in sequence to eliminate the error.

Check Internet Speed

• Error code 016 on Hisense Roku TVs is often linked to network connectivity issues. If your internet speed is below the required level for the app you’re using, the error may occur when you try to open or stream the app.
• To verify your internet speed, visit speedtest.net. If the speed is lower than expected, try disconnecting and reconnecting the TV to the WiFi or switching to an alternative network.

Check the WiFi Name and Password

• If incorrect WiFi credentials are entered, your Hisense Roku TV won’t connect to the Internet and will continue to display a “Not Connected to the Internet” message.
• Ensure that you select the correct WiFi network and enter the accurate password. Once you’ve input the correct credentials, check if the TV successfully connects to the internet.

Restart WiFi Router

• Network issues on your Hisense Roku TV are often caused by glitches in your WiFi router. Restarting the router can resolve slow internet or connectivity issues with the TV.
• To restart your router, unplug it from the power outlet and leave it off for 2-3 minutes to cool down. Afterward, reconnect it to the power source and turn it back on. Then, try reconnecting your TV to the WiFi.

Reconnect Your Hisense Roku TV to the Internet

If your TV repeatedly disconnects from the network, you can reset the WiFi connection on your Hisense Roku TV and reconnect it to the internet. Follow these steps to reset the network:

1. Navigate to the home screen on your Hisense TV.

2. Go to Settings and select System.

3. Choose Advanced System Settings and select Network Connection Reset.

4. Press Reset Connection to remove all saved WiFi networks.

Once the reset is complete, return to the error code 016 screen and select Set up connection to reconnect the TV to your WiFi. If the error persists, try connecting your Hisense Roku TV to a different WiFi network.

Connect Hisense TV to the Internet Using an Ethernet Cable

• If your Hisense TV frequently disconnects from the internet, it may be due to a weak WiFi signal. This can happen if your TV is out of range or if other devices connected to the router are causing interference.
• To address this, temporarily disconnect other devices from the WiFi and move the router closer to your TV for a stronger signal. Alternatively, use an Ethernet cable to directly connect your Hisense TV to the router for a more stable connection.

Enable Network Pings

If your Hisense Roku TV continues to disconnect from the network, enabling network pings might help stabilize the connection. Follow these steps to enable network pings:

1. Go to the home screen and press the Home button five times.

2. Press the following buttons in order: Fast Forward, Play, Rewind, Play, Fast Forward.

3. A hidden menu will appear on the screen.

4. Select System Operations Menu.

5. Click Enable Network Pings from the options.

Clear the DNS Cache on your Router

• The DNS cache on your router may sometimes become corrupted, causing network errors on your Hisense TV. Clearing the DNS cache will allow the router to regenerate new configurations and may resolve the error.
• Clearing the DNS cache can refresh your network and potentially fix error 016 on your Hisense Roku TV.

Reset WiFi Router

If the issue persists, resetting the WiFi router might be necessary. This process will erase any custom settings, so it’s a good idea to back up your router’s configuration first.

1. Unplug all devices from your router except the power cable.

2. Find the Reset button on your router and hold it for about 30 seconds.

3. After waiting 3 minutes, reconnect all the router cables.

4. Press the Power button to turn the router back on.

5. Once reset, check if your Hisense TV reconnects to the internet.

Clear the Cache on Hisense Roku TV

Overloaded cached data on your Hisense Smart TV can interfere with app performance and cause errors like code 016. To resolve this, try clearing the cache on your Hisense Roku TV.

1. From the home screen, wait for 10 seconds.

2. Press the Home button five times.

3. Press the Up Directional button once, then press the Rewind button twice and the Fast Forward button twice.

This process will clear the cache on your Hisense Roku TV. Check if the error is resolved.

Uninstall or Update the App

• Error code 016 typically occurs when launching a streaming app on your TV, which may indicate an issue with the app itself.
• To fix this, uninstall the problematic app from your Roku TV, then visit the Roku Channel Store to download and reinstall it.
• If you prefer not to uninstall, check for any available updates and update the app to resolve potential issues.

Restart Hisense Roku TV

Performance issues and network connectivity problems can arise due to bugs or apps running in the background for too long. Restarting your Hisense Roku TV can help resolve these issues.

1. Turn off the TV and unplug the power cable.

2. Press and hold the Power button on the TV for 10 seconds.

3. Wait for 3-5 minutes before plugging the TV back in.

4. Power the TV back on.

This restart will refresh the system and may fix any unknown bugs affecting its performance.

Update Hisense Roku TV

Outdated software on your Hisense Smart TV could be the cause of error code 016. The latest software version may contain a fix for this issue. To ensure your Hisense TV is up to date, follow these steps:

1. Navigate to the Home screen and open the Settings menu.

2. Select System and then choose System Update.

3. Click Check Now to see if any updates are available.

4. If updates are found, select Update Now to install them.

After updating, try opening a streaming app to see if the error is resolved.

Factory Reset Hisense Roku TV

If none of the troubleshooting steps have worked, a factory reset on Hisense TV may be necessary. This will erase all apps and custom settings, but it can help resolve error code 016.

1. Press the Home button on your Hisense Roku TV remote to access the home screen.

2. Scroll down to Settings.

3. Select System and then choose Advanced System Settings.

4. Click on Factory Reset and enter your PIN.

5. Select Start Factory Reset to begin the process.

Contact Hisense Customer Support

If the issue persists even after a factory reset, reach out to Hisense customer support for further assistance. They can help diagnose and resolve the error code 016.

• Contact Us Form: https://global.hisense.com/support/contact-us/
• Global Customer Center: https://global.hisense.com/support/customer-center/
• Customer Support Phone Number: 1-888-935-8880 (Toll-free)
  • Monday to Friday: 9 A.M. – 9 P.M.
  • Saturday and Sunday: 9 A.M. – 6 P.M.

Frequently Asked Questions