If your Hisense TV has stopped working, you’re likely seeking customer service support. Whether you’re facing software or hardware problems, Hisense customer service can assist in resolving the issue. Additionally, they can help check your TV’s warranty, process refund requests, or order replacements.
Hisense offers multiple support options for customers. This guide outlines the different ways to contact the Hisense customer support team and provides a review of their services. Explore the details to find the best way to get the help you need.
Hisense TV Customer Service: Available Support Options
- Phone Number: 1-888-935-8880
- Live Chat: Not Available
- Contact Form: Visit Website
- Support Page: Visit Website
- Encompass Contact Page: Visit Website
- Email: [email protected]
Phone Number
| Support | Contact Number | Availability |
|---|---|---|
| TVs & Audio | 1-888-935-8880 | Monday-Friday, 9 AM to 9 PM (EST); Saturday-Sunday, 9 AM to 6 PM (EST) |
| Appliances | 1-877-465-3566 | Monday-Friday, 9 AM to 9 PM (EST); Saturday-Sunday, 9 AM to 6 PM (EST) |
| Recycling Information | 1-888-769-0149 | – |
| Return Hisense Product | 1-659-657-8640 | – |
| Return Replacement Parts | 1-800-432-8542 | – |
| Hisense Encompass | 1-866-779-5154 | Monday-Friday, 8 AM to 6 PM (EST) |
| UK Support | 0333 800 2200 | Monday-Friday, 9 AM to 6 PM; Saturday, 9 AM to 5 PM; Bank Holidays, 10 AM to 4 PM |
Top Issues & Solutions with Hisense TV
Many questions about Hisense TV are frequently searched on the internet. Based on a survey, here are some common issues faced by Hisense TV customers:
Quality Control Issues
Several customers have noted that Hisense TVs lag in quality control compared to other smart TV brands. Problems include input lag and subpar network connectivity. Additionally, the narrow viewing angle can cause blurriness at the edges, making it less ideal for wide-seating arrangements.
Despite these drawbacks, Hisense TVs offer excellent streaming quality, including peak brightness and top-notch audio. They also feature advanced gaming options like Variable Refresh Rate, Free Sync, and G-Sync, which are typically found only in high-end models.
Hisense could become one of the leading TV brands by addressing these quality control issues and improving overall product quality.
Order Replacement Parts
Many Hisense TV users are unaware of the Hisense Encompass platform for ordering replacement parts. To order parts for your Hisense products, visit the Hisense Encompass website. Enter your product’s model number and follow the on-screen instructions to complete your order and payment.
For any questions about ordering parts, you can contact Hisense Encompass customer service.
Return Policy
Customers often encounter difficulties when returning products. According to Hisense’s return policy, you must provide proof of purchase, and products should be returned unopened with all accessories included. For returns, contact the Hisense support team at 1-659-657-8640 or email [email protected].
Opened products are not accepted through mail returns but can be returned to a Hisense showroom with a proper explanation.
Hisense Social Media Handles
For common issues and to chat with a Hisense representative, you can reach out on the following social media platforms:
- Twitter: https://twitter.com/hisense_usa
- Facebook: https://www.facebook.com/hisenseusa/
- Instagram: https://www.instagram.com/hisense_usa/
- YouTube: https://www.youtube.com/user/HisenseUSA
Hisense TV Customer Service Review & Ratings
You can reach Hisense TV customer service via phone or email. For general queries and product-related questions, you can search using your product details. However, Hisense does not provide a live chat option for quick responses from a virtual assistant or live agent.
In my experience, when I called Hisense customer service, they addressed my questions and provided a solution within an hour. Their email responses typically arrive within 1 to 2 business days. Hisense’s customer service is also highly responsive on social media, ensuring customers are never left without answers.
Based on my personal experience and survey results on their customer support, here is my rating for Hisense customer service:
Frequently Asked Questions
Every Hisense TV comes with a limited one-year warranty. Accessories and replacement products are covered for 90 days.
The Hisense Extended Service plan offers repair or replacement for non-working TVs. To report an issue, contact Hisense customer service at 1-888-935-8880.