Hisense Smart TV Remote Not Working – Fixes to Try

If your Hisense TV isn’t responding to remote commands, interference or bugs could be causing the issue. It often occurs when the Hisense TV remote is not working due to incorrect pairing, the remote is damaged, or has dust or debris buildup.

Fortunately, you can resolve this problem quickly by following some basic troubleshooting steps for both the TV and the remote. This guide will walk you through every possible method to fix the issue with your Hisense TV remote, covering Android, Roku, and all Hisense TV models. Additionally, I’ll share some of the best and most affordable alternatives to use your Hisense TV without using a remote.

How to Fix Hisense Smart TV Remote Not Working

It is advised that all Hisense TV users follow the solutions provided below to resolve any issues with their Hisense TV remote not functioning properly.

Check the Batteries on the Remote

Start by checking if the batteries in your TV remote have run out of power. If the batteries are old, your Hisense TV may be slow to respond to the remote. To resolve this, replace the remote batteries periodically. After replacing the batteries, test whether your Hisense TV remote is functioning properly.

Check IR Sensor of the Hisense Smart TV Remote is Working

If your Hisense TV remote suddenly stops working even after replacing the batteries, the issue might lie with the IR sensor. Over time, IR sensors can wear out and stop functioning. To check if this is the problem, you can use your smartphone with the following steps:

1. Open your smartphone’s camera app.
2. Point the remote’s IR sensor directly at the camera lens.
3. Press any button on the remote while watching the smartphone screen.
4. If you see the sensor light up on your screen when pressing a button, the remote is working correctly. If there’s no light, the IR sensor may be faulty.

Note: Some smartphone cameras have IR filters that might not detect the IR sensor’s activity. To ensure accuracy, try checking with both the front and rear cameras. If needed, test with a different smartphone to detect the signal.

Check for any Interference

If your entertainment area is cluttered with various electronic devices emitting digital signals, it could interfere with your Hisense TV remote’s functionality. To resolve this, move the other gadgets away from your TV’s IR sensor and try using the remote again.

Restart the Hisense TV & Remote

Bugs or glitches on your TV could cause the remote to stop functioning. Restarting your Hisense Smart TV and the remote can help fix this issue. Follow these steps:

1. Turn off your Hisense TV and unplug the power cables from the socket.
2. Let the TV sit idle for 3 minutes.
3. Meanwhile, open the battery compartment of your remote and remove the batteries.
4. Press and hold the Power button on the remote for 30 seconds to drain any remaining power.
5. Press each button on the remote once.
6. After waiting 5 minutes, reinsert the batteries into the remote and plug the TV back into the power socket.
7. Turn on the Hisense TV and check if the remote is working properly.

Tip: Consider relocating your TV. External light can sometimes interfere with the IR sensor, blocking the remote signals. Moving the TV to a location with better ambient light may improve the remote’s performance.

Try Repairing your Remote

If your TV remote isn’t working, it could be due to a pairing issue. Sometimes, remotes can unpair automatically for various reasons. To fix this, try re-pairing the remote to your Hisense TV. You will need a wireless mouse to do this through the TV settings. Follow these steps:

1. Purchase a computer mouse (available on Amazon) and connect it to the USB port on your Hisense TV.
2. Turn on your Hisense TV, and a mouse cursor will appear on the screen.
3. Using the mouse, navigate to Settings and select Remote & Accessories.
4. Hold the remote and press and hold the Menu button until the remote’s light blinks.
5. The remote will now enter discovery mode. On the TV screen, select your Hisense TV remote from the list of available devices.
6. Once paired, test whether the remote is functioning correctly.

Note: If your Hisense TV remote shows a red light and doesn’t work, it means the pairing failed. Repeat the above steps to successfully pair your remote.the pairing has failed. Follow the steps above and you are done with pairing.

Reset your Hisense TV Remote

If the remote still doesn’t work after pairing, try resetting the Hisense TV remote to resolve any glitches in the circuit. Resetting the remote can help restore proper functionality. After the reset, follow the pairing steps again and check if the remote is working.

Contact Customer Support

If you’ve followed all the steps and your TV remote is still not working, it’s best to contact Hisense TV support for further assistance. The support team can provide technical help, and there’s a good chance they can resolve the issue with your remote.

Try the Alternatives

In some cases, none of the previous solutions may work. In such situations, it’s a good idea to explore alternatives to the Hisense TV remote. This can be a cost-effective option if you’re looking to avoid the expense of purchasing an original Hisense TV remote.

Claim the Warranty

If your Hisense TV was purchased within the last 90 days, you may be eligible to claim a replacement remote under Hisense’s limited warranty. This allows you to receive a new Hisense TV remote controller at no extra cost.

Use Remote App

If you’d prefer not to contact customer support, you can control your Hisense smart TV using the Hisense TV Remote app. Simply install the RemoteNow app from the Play Store or App Store on your smartphone. By connecting both your Hisense Smart TV and phone to the same Wi-Fi network, you can quickly pair the app and use it as a remote, offering a hassle-free alternative.

Try Universal Remote

If you prefer controlling your TV with a physical remote, replacing your old remote with a new one is an option. However, to stay within your budget and save money, consider using a universal remote control. Universal remotes are more affordable and can easily pair with your TV as well as other devices, making them a convenient solution for your TV setup.

To help you with your search, we’ve provided the best recommendation for a universal remote below.

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