Hisense TV Not Picking Up Channels – DIY Fixes

Are you frustrated with the limited channel selection on your Hisense TV as a cable TV subscriber? If your Hisense TV isn’t picking up new channels from your cable provider, there could be several reasons: a weak signal, a faulty cable connection, or issues with either the cable provider or your TV’s software. To address this, try restarting and updating your Hisense Smart TV. For detailed troubleshooting steps to help you get new channels, refer to the guide provided.

How to Fix Hisense TV Not Picking Up Channels

To get rid of the Hisense TV not picking up channels issue, follow these fine-tuning steps for a quick fix.

Check Antenna Positioning

• Your TV antenna is crucial for receiving channels via over-the-air signals from your cable TV provider. To ensure optimal signal reception, place your TV antenna at a higher location.
• Poor antenna positioning can lead to picture distortion on your Hisense TV and prevent your cable TV from picking up channels.
• For the best picture quality, avoid altering the antenna position set by the technicians.

Inspect for Faulty Cables

• As a long-time cable TV user, replacing your optical fiber or coaxial cable can effectively resolve issues.
• Over time, these cables can become rusted, damaged, or burned out. To fix this, install new cables and then check if your Hisense Smart TV is now picking up channels.

Run a Channel Scan on Hisense TV

You can use the channel-scan feature on your Hisense TV to resolve channel reception issues. This feature helps you acquire numerous channels in your region. Here’s how to perform a channel scan on various Hisense TV models:

• Hisense VIDAA TV: Select Settings → Channel tab → Auto scan → Done.
• Hisense Android TV: Go to Settings → Channel → Channels → Channel Scan → Done.

• Hisense Google TV: Tap on Settings →Channels & Inputs → Channels → Cable/Antenna → Auto Program → Yes.
• Hisense Roku TV: From home screen → go to the right and access the tiles → Antenna TV → Press * button on Roku remote → Scan for Channels → Start finding channels → Follow the steps → done.
• Hisense Fire TV: Click on Settings → Live TV → Channel Scan → Next → done.
• Hisense XClass TV: Press the Settings button on the remote → Antenna and Inputs → Antenna → follow the steps → done.

Note: Occasionally, your favorite cable TV channels may disappear from your Hisense Smart TV. This could mean that the channel has been removed from your subscription or is no longer available on the service.

Restart your Hisense Smart TV

• Occasionally, a minor bug on your Hisense Smart TV can prevent it from detecting cable TV channels. To fix this, simply restart your Hisense Smart TV.

Update your Hisense TV

• Outdated software on your Hisense TV can slow down its internal functions, preventing it from picking up channels. To resolve this and improve performance, update your Hisense Smart TV to the latest version.

Inspect the Hisense TV Tuner

• Every Hisense TV is equipped with a built-in tuner for scanning local and cable TV channels. If you’re experiencing persistent issues, it might be due to a problem with your Hisense TV tuner.
• To diagnose this, disconnect the optical fiber cable from your Hisense TV and connect it to another TV. If the other TV picks up the channels, the issue likely lies with your Hisense TV tuner.

In this case, contact Hisense Customer Support or a local technician for assistance. If the problem is with your TV provider, reach out to them for resolution.

If this happens, then try contacting Hisense Customer Support or your local technicians to have a look at your Hisense Smart TV. So, if you have found a problem with your TV provider, contact the provider to resolve the issue.

• Contact Us Form – https://global.hisense.com/support/contact-us/
• Customer Service Center – https://global.hisense.com/support/customer-center/

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