If your Hisense Smart TV is not turning on, the problem could be with the TV remote or the TV itself. Potential causes include an improper power supply, hardware malfunctions, or a low battery in the remote. Overheating of the Hisense TV can also contribute to this problem.
Let’s explore the possible reasons and solutions to fix the issue of your Hisense TV not turning on.
No matter the cause, you can quickly troubleshoot and resolve the Hisense TV power issue with simple DIY solutions. This guide will help you identify the causes and provide step-by-step troubleshooting methods to get your Hisense TV up and running again.
Hisense Smart TV Not Turning On – Causes & Fixes Overview
If the Hisense TV won’t start or turn on, it may be due to one or many of the reasons tabulated below.
| Reasons | Fixes |
|---|---|
| Insufficient / Improper power supply | Ensure the power supply is proper Inspect the power outlet Change the power cable if it is damaged |
| Faulty remote | Change the remote batteries Reset the Hisense TV remote |
| Defective Hisense TV backlights | Replace the backlight of Hisense TV |
| TV firmware bugs | Power cycle Hisense TV Reset Hisense TV |
| Problems with the TV hardware components | Contact customer support |
How to Fix Hisense Smart TV Not Turning On
If your Hisense TV isn’t powering on, try these fixes in any order and see if the issue is resolved.
Check for Hisense TV Remote Problems
If pressing the Power button on your Hisense TV remote doesn’t turn the TV on, the issue may lie with the remote. Try using the Power button of Hisense TV located on the bottom or back. If the TV turns on, the problem likely resides in the remote.
Start by replacing the remote’s batteries. If that doesn’t resolve the issue, check for any objects obstructing the signal between the remote and the TV’s receiver. If the problem persists, reset your Hisense TV remote.
Note: If only the power button is malfunctioning, press and hold the Channel Down and Volume Up buttons for 10-15 seconds to turn the TV on.
Check the Input Source on Hisense TV
Incorrect input source settings can cause a black screen on your Hisense TV. Many users have experienced this issue, finding their Hisense TV shows a black screen instead of turning on, which is a common complaint.
To ensure you have set the correct input source, follow these steps:
- Plug in your TV and observe if the screen lights up before going black.
- Press the Input or Source button on your remote or the TV itself.
- Set the input to the correct HDMI port for your external device, such as a streaming box, Xbox, or DVD player.
If changing the input source on Hisense TV doesn’t resolve the issue, connect the external device to another TV using the same cable. If it works on the other TV, the external device is not the problem.
Additionally, check the HDMI cable and port. If the HDMI cable is damaged, replace it. If the HDMI port is defective, try connecting an external device to another HDMI port and see if that fixes the issue.
Inspect the Power Socket to Which Hisense TV is Connected
A faulty power socket may result in an insufficient power supply to your Hisense Smart TV. This issue can be identified by the LED indicator on your TV. If there is no red light or if the TV blinks red twice, it indicates the TV is stuck in standby mode and not receiving enough power.
To determine if the power socket is faulty:
- Unplug your Hisense TV from the power socket and plug in another appliance that you know works properly.
- Check if the appliance operates correctly in that socket. If it does, firmly plug the TV back into the same socket and attempt to turn it on. If not, try plugging the TV’s power cable into a different power socket to see if it turns on.
Additionally, a defective or damaged surge protector can prevent the Hisense TV from turning on. If your TV is connected via a surge protector, remove it and plug the power cable directly into the wall outlet. Then, try turning on the TV.
Replace the Power Cord of Your Hisense TV
If the power socket is working but your Hisense TV still won’t turn on, the issue might be with the TV’s power cord.
- Unplug your Hisense TV from the power socket and inspect the power cord for any cuts or damage.
- If you could see any damage to the cord, replace it with a new one.
Power Cycle Hisense Smart TV
If the LED indicator is lit but your Hisense TV won’t turn on, internal component damage or software glitches from bugs, power outages, voltage fluctuations, or corrupted files might be the cause. In such cases, you should power cycle your Hisense TV.
- Unplug the TV and disconnect all other cables.
- Press and hold the power button on the TV (not the remote) for 30 to 45 seconds.
- Plug in the power cord back and go ahead to turn on the TV.
If the TV still doesn’t turn on, proceed to the next fix.
FYI: If your Hisense TV keeps switching off and on instead of not turning on, this may be due to outdated software. To resolve this, update your Hisense TV before it turns off again.
Factory Reset Your Hisense TV
If a power cycle doesn’t resolve the issue, it’s time to perform a factory reset on your Hisense TV. A factory reset removes all data, including installed apps and custom settings.
Hisense TVs running on RokuOS and FireOS have a reset button. However, models like Hisense Android TV, Hisense Google TV, Hisense VIDAA TV, and Hisense XCLASS TV do not have a reset button on the TV panel. For these models, a simple reboot may fix the power-up issue.
After the reset, your TV will turn on automatically. Then, complete the Hisense TV setup to start watching your favorite content.
Test the Backlight on Hisense TV
If the red light on your Hisense TV’s LED indicator repeatedly flashes but the screen remains black, the issue might be with the LEDs in your display panel or the backlight. To check this, you can perform a quick flashlight test on your TV’s LED backlight.
- Turn on your Hisense TV and slowly shine a flashlight over the screen.
- Look for any faded or dull images on the screen.
If you see any such images, it indicates that the LEDs in your display panel are at fault.
For a non-working backlight on a Hisense TV, you can either have it repaired by a local TV technician or contact Hisense Support for replacement. Note that the cost of replacing Hisense TV backlights ranges from $100 to $500.
Contact Hisense Customer Support
If the above fixes haven’t resolved the issue, or if you encounter hardware problems with your Hisense TV, such as a T-con board issue, consider contacting the Support team for assistance.
1. Visit the Hisense Support page in your web browser.
2. Select the Televisions option and choose your Hisense TV model.
3. Scroll down to PARTS & SERVICE SUPPORT.
4. Enter your personal details and the serial number of your Hisense TV.
5. In the TYPE OF SERVICE REQUEST, select Technical Support. If your Hisense TV is under warranty, indicate YES, NO, or UNKNOWN.
6. Describe your issue and attach a supporting image if needed.
7. Click the SUBMIT button.
Once submitted, Hisense Support will verify your warranty information and attempt to resolve your issue promptly. Review the Hisense TV return policy to see if your TV qualifies for replacement or return. In addition, you can reach out to the support team using the following options:
- Contact Us Form
- Global Customer Center
- Contact Number: +1 (888) 935-8880
If your Hisense TV still won’t power on after trying all the above solutions, consider visiting a local TV repair store or purchasing a new Hisense TV.
FAQ
Make sure your TV receives a proper power supply. If the problem persists, change the input or power cycle the TV.
Possible reasons include TV overheating, an enabled sleep timer, outdated firmware, or minor bugs.