Does your Hisense TV show an error while streaming an app? You’ve landed in the right place. If you experience app freezing, a black screen, or loading issues, you can troubleshoot and resolve these streaming-related problems yourself by following the steps outlined below.
Various issues, such as weak internet connections, outdated app versions, or bugs in your TV, can cause these problems.
Apps Not Working on Hisense Smart TV – General Reasons and Solutions
Several conditions and technical factors can cause apps to stop working on Hisense TV. Common issues include:
- Internet problems
- Server issues
- Outdated app
- Expired subscription
- Corrupted cache files on TV
- Bugs and glitches in TV software
Check Internet Connection
First, verify your internet connection. Streaming apps require a strong connection. If you experience buffering or app loading issues, restart your Wi-Fi router. Then, reconnect your Hisense TV to the Wi-Fi network and see if the problem is resolved.
Restart Hisense TV
If there is no issue with the internet connection, the problem may lie with your app or TV. Temporary glitches or bugs can disrupt the app’s functionality. Restarting your Hisense Smart TV can often resolve these issues.
Check the Subscription Status
Ensure your app’s subscription is active. If your subscription has expired, you won’t be able to stream the content available on it. So, ensure that you have an active subscription. If it is expired, renew it immediately by visiting the official site of the respective streaming service and then try streaming it on your TV.
Clear Cache Files on Your TV
If the app is slow or takes a long time to load, corrupted cache files might be the problem. Clear the cache files on your Hisense Smart TV to improve performance and resolve app issues.
Update Apps on Hisense TV
Updating the application to the latest version can resolve various performance issues. New updates often include the latest features, patch updates, and bug fixes. Update the apps on your Hisense Smart TV to ensure optimal performance.
Uninstall and Reinstall Apps on Hisense Smart TV
If updating doesn’t help, uninstall the app from Hisense TV. Now, head to the built-in store and install the app. This process removes the corrupted app and installs a fresh version, resolving any persistent issues. After installation, configure it with your user account and start streaming.
Update Hisense TV Firmware
If the app fails to work even after re-installing it from the store, the issue might be with your TV. Like apps, TV firmware also needs updates for smooth functioning. Update your Hisense Smart TV firmware to the latest version to fix app issues.
Factory Reset Hisense TV
If other troubleshooting methods fail, reset your Hisense TV to fix the problem. Factory reset should be a last resort, as it erases all data from your TV. After reset, setup your Hisense TV again and install the required app to start streamiiing.
Contact Customer Support
If you can’t resolve the issue, seek assistance from customer support. Contact both the app service and Hisense TV customer support to determine whether the issue is with the TV or service. Based on your issue, the support team will provide the necessary solution to fix it immediately.
Try the Alternatives!
If none of the troubleshooting steps work, consider these alternatives:
- Look for the same content on different streaming apps. If it is available, download the app and start streaming it without any issues.
- Mirror the required content on your Hisense TV from your smartphone or PC.
These methods should help you continue streaming on your Hisense TV without further issues.