If you’re experiencing a zoomed or cropped display while streaming movies on your Hisense TV, the issue likely lies with the TV’s aspect ratio settings. Hisense TVs, like most Smart TVs, usually have a default aspect ratio of 16:9. However, if this setting is incorrect or if there are any unusual picture configurations, the content you’re watching may not appear in its intended format. If you are encountering the aspect ratio problem on your Hisense TV, you can resolve it by following these steps.
How to Fix Aspect Ratio Problem on Hisense Smart TV
Here are some simple steps you can follow to quickly fix the aspect ratio problem on your Hisense TV.
Change Aspect Ratio on Your Hisense TV
- If you notice a zoomed or cropped image on your Hisense TV, it’s likely that the aspect ratio has been altered in the picture settings.
- To adjust the aspect ratio on your Hisense TV, follow these steps. You may find options like Auto, 4:3, 16:9, 21:9, Dot to Dot, and Movie Zoom.
- Hisense Fire TV: Press the Hamburger button on the remote → Select Picture → Screen Settings → Choose a ratio → Done.
- Hisense Google TV: Go to Settings → Display & Sound → Screen → Wide Mode → Choose a ratio → Press Enter.
- Hisense Android TV: Navigate to Settings → Picture Settings → Aspect Ratio → Choose the desired ratio → Confirm.
- Hisense VIDAA TV: Go to Settings → Picture → Aspect Ratio → Choose the appropriate option → Done.
- Hisense Roku TV: While playing content, press the * button on the remote → Choose Picture Settings → Picture Size → Select a ratio → Confirm.
- Hisense Xumo TV (XClass TV): Navigate to Settings → Picture and Sound → Zoom Settings → Choose an option → Done.
Change or Reset Picture Settings
- Your TV’s picture settings may change automatically due to bugs, or you might have accidentally adjusted them, resulting in a cropped display. To correct this, navigate to Settings → Picture → Picture Modes, and select the best picture settings for your Hisense TV to enjoy content in full-screen mode.
- If you’re having trouble adjusting the aspect ratio, there may be an issue with your picture settings. To resolve this, try reverting the settings to their default state.
- If you’re unsure of the original calibration, just reset the picture settings to restore proper functionality.
Restart Hisense Smart TV
- If the previous fixes didn’t work, the issue might be caused by a bug in your Hisense TV. To resolve this, try rebooting your Hisense Smart TV.
- Start by unplugging the power cables to turn off your TV, and wait a few minutes. Then, plug the power cord back into the wall outlet and power on the TV. Check if the aspect ratio issue has been resolved.
Update Your Hisense TV
- If your Hisense TV’s software is out of date, you might experience streaming problems.
- To resolve this, go to the settings and update your Hisense Smart TV to the latest version.
Reset Hisense Smart TV
- Frustrated trying the previous fixes and still can’t resolve the issue? consider taking the last step of resetting your Hisense Smart TV.
- Resetting will erase all your data, custom settings, and any firmware bugs, but it will restore your TV to its original state, eliminating the aspect ratio problem.
Contact Hisense Customer Support
If the troubleshooting steps don’t resolve the issue, it’s time to take it seriously and contact Hisense Customer Care for assistance in finding a solution.
| Phone Number | +1 (888) 935-8880 |
| Contacts Us Form | https://global.hisense.com/support/contact-us/ |
| Customer Center | https://global.hisense.com/support/customer-center/ |
FAQ
We suggest selecting the 16:9 aspect ratio for a widescreen view that avoids cropping the image, unlike the 4:3 (full screen) ratio.