Like most electronic companies, Hisense also offers customers a Limited Warranty for a certain period. However, you can check if your Hisense TV has a limited warranty and extend it by applying for the Hisense Extended Service Plan online.
With the warranty plan, you can repair or replace your damaged Hisense TV free of cost if the product is under their terms & conditions. If you are a Hisense TV user, read the article below and learn how to check your eligibility and apply for a Hisense TV warranty.
Understanding Hisense TV Warranty
Not all types of damage and defects are included in the Hisense TV warranty. To make a warranty claim, users need to meet certain conditions listed below. These conditions apply to both the Limited and Extended Warranty plans.
The Hisense TV warranty covers damages from faulty materials or workmanship, as well as issues from improper shipment or installation before delivery. If repairs can’t be made, Hisense will provide a new or refurbished TV of equal value. However, the warranty excludes damages caused by misuse, unauthorized repairs, and TVs used for rental or commercial purposes.
Important Note: For precise details about the Hisense TV manufacturer warranty, we recommend reviewing the user manual that accompanies your TV. This will provide the most accurate and comprehensive information.
Hisense TV Limited Warranty – Key Details
- Duration: Warranty ranges from 1 to 3 years, depending on the TV model.
- Replacement Coverage: Replaced parts or products receive the same warranty as the original or a 90-day warranty, whichever is longer.
- Accessory Warranty: Accessories such as stands, 3D glasses, and remote controls come with a 90-day warranty period.
- Start Date: All warranty periods begin from the date of the original purchase.
How to Apply for Hisense TV Extended Warranty
The Hisense TV Extended Warranty is an optional service, unlike the Limited Warranty. It needs to be bought within 90 days of your original purchase. This extended warranty becomes active once the limited warranty period ends. To apply, follow these steps:
1. Select Your TV Model: Go to the Hisense TV extended service plan website. Click on the “View Products” option and choose your TV model.
2. Enter Purchase Price: After selecting your model, input the price you paid for the TV and click “Enter.”
3. Choose a Service Plan: Select a 1, 2, or 3-year service plan by clicking “Select” next to the desired option. The cost varies by TV model.
4. Fill in Personal Details: Provide your name, email, phone number, address, postal code, TV serial number, purchase date, and retailer information.
5. Locate Serial Number: Find the TV serial number on the back of your TV or in the “About” settings menu on the TV.
6. Upload Required Photos: Upload photos of the TV serial number and purchase receipt.
7. Proceed to Payment: Click on “Proceed to Payment” to move to the payment page.
8. Choose Payment Method: Select either Credit card or Bank account for payment.
9. Enter Payment Details: Fill in the necessary payment information.
10. Make Payment: Complete the payment process successfully.
11. Confirmation: Your Hisense TV Extended Warranty will activate, and you will receive a confirmation email.
How to Claim Hisense TV Warranty
You can claim Hisense TV warranty services for both Limited and Extended plans through various methods:
Contacting Customer Support
- Phone: 1-888-935-8880 (Toll-free number)
- Hours: Monday to Friday – 9 a.m. to 9 p.m., Saturday and Sunday – 9 a.m. to 6 p.m.
- Email: service@[email protected]
- Website: www.hisense-usa.com
- On-site Service Availability: Varies based on devices and location.
When reaching out to Hisense customer support, make sure to have these details ready:
- The original bill or receipted invoice showing the purchase date as proof of purchase.
- The serial number of your TV.
- The physical address or location where the TV is installed.
Additionally, if you bought your TV from a local Hisense dealer, they can assist you with the warranty claim process.
TV Service Process:
If your TV breaks down and is covered under warranty, Hisense customer support will arrange a service either at your home or on-site, or provide shipping instructions for their warehouse.
For in-home service: Hisense will send authorized technicians to diagnose and repair your TV.
On-site Service: This service is available if you are within 50 miles of the nearest authorized Hisense service center.
Shipping Instructions: If no service center is within 50 miles, Hisense will guide you on how to ship your TV to their warehouse. After repair, they will send it back to you.
By following these steps, you can claim your Hisense TV warranty. Hisense will cover the cost of repair or replacement during the warranty period. If the warranty period has expired, additional costs may apply.