How to Fix Hisense Smart TV Software Update Problems

Updating your Hisense TV is crucial for keeping it running smoothly. However, it can be frustrating when the TV encounters issues during a system software update. If troubleshooting the Hisense TV software update problems becomes a challenge in itself, it can certainly add to the frustration.

Typically, problems with software updates on a Hisense TV are due to a weak Internet connection, minor bugs, or temporary glitches within the TV. If you’re facing difficulties with your Hisense TV’s software update, here are some effective solutions you can try to fix the issue.

Hisense TV Shows No Update Notification

Many users tend to leave their Hisense TV without updating it regularly, often only doing so once or twice after the initial setup. The update notifications can vary between different Hisense TV models, leading to missed updates due to inconsistent or untimely alerts. As a result, users may not take advantage of the latest improvements and features.

Causes:

• The system or settings notifications are disabled.
• Incorrect configuration of settings.

Solutions:

• Adjust the notification settings and enable them manually. This ensures you receive update alerts whenever they become available.
  • To do this, navigate to the Settings on your Hisense TV → Select the System menu → Choose Advanced Settings → Tap on Notifications → Enable System Message and any other relevant notification options.

Hisense TV Won’t Update

There are instances where your Hisense TV may refuse to update, presenting a different challenge than simply not having an update available. The issue could arise when an available update fails to appear, or the update process cannot be initiated.

Causes:

• An unknown error or glitch within the Hisense TV.
• The update file may be corrupted.
• An active or enabled VPN.

Solutions:

• Update your Hisense Smart TV using a USB drive.
  • On your computer, download the latest firmware file for your Hisense TV from the Hisense product support page. Insert a USB drive into the computer, copy the firmware file onto it, and rename the folder to upgrade_loader.pkg. Safely eject the USB drive and connect it to your Hisense TV. Then, navigate to Settings → Support → System Update, and select the Update from USB option.

• Disable or uninstall the VPN app on your Hisense Smart TV.
• Power cycle your Hisense TV by turning it off and on again.

Hisense TV Fails to Auto Update

One of the advantages of Hisense Smart TVs is their capability to automatically update system software. However, there are times when, even with the auto-update feature enabled, the TV remains on an outdated software version.

Causes:

• The Auto Update feature is not enabled.
• A bug or glitch in the system interferes with the auto-update function.

Solutions:

• Ensure the Auto Update feature is enabled on your Hisense Smart TV.
  • For Hisense Android TV: Go to Settings → Select Help → Tap on System Software Update → Enable Automatic Software Download.
  • For Hisense VIDAA TV: Navigate to Settings → Select Support → Choose System Update → Enable Auto Firmware Upgrade.
  • For Hisense Google TV: Click on Profile → Open Settings → Choose System → Tap About → Select Software Update → Enable the Auto Update option. For Hisense Roku and Fire TV: These models automatically update the system software by default and do not require a separate auto-update option.
• If the auto-update feature fails, manually update your Hisense Smart TV via USB.

Hisense TV Firmware Update Takes Too Much Time

It can be highly frustrating when a firmware update on your Hisense TV takes an excessively long time to complete. Under normal circumstances, the update process should be relatively quick. However, if your Hisense TV firmware update is stuck or halts midway, it’s important to address the issue promptly.

Causes:

• Slow or disconnected internet connection.
• An outdated or malfunctioning router.
• An unknown system error.
• Issues with the wireless connection.

Solutions:

• Check your internet speed; if it’s not sufficient, contact your Internet Service Provider for assistance.
• Disconnect and reconnect your Hisense TV to the WiFi network.
• If your Hisense TV frequently disconnects from WiFi, try restarting or resetting your router.
• Consider replacing your router if it is over a decade old.
• If your TV is connected wirelessly, switch to an ethernet cable connection to reduce external interference and improve internet speed.
• Restart your Hisense Smart TV or perform a manual power cycle to resolve the issue.

Hisense TV Stops Working After an Update

Occasionally, an update may seem successful, but instead of improving your Hisense TV, it leads to new problems. The Hisense TV might fail to turn on, or the system could become significantly slower. In such cases, quick action is needed to resolve the issue.

Causes:

• Incomplete or interrupted firmware update.
• Corrupted files or software.
• Potential hardware issues.

Solutions:

• If the initial update attempt failed, manually update the Hisense TV again.
• Perform a power cycle or restart your Hisense Smart TV.
• If the TV doesn’t turn on at all, consider resetting it to its original factory settings. Be aware that resetting Hisense TV will erase all saved data.
• If the problem persists, contact the Hisense support team or hire a professional to inspect the hardware. If any damage is found, arrange for repairs or replacement as necessary.

Lost Customized TV Settings After an Update

Although it’s uncommon, a Hisense TV might revert to its default factory settings following an update. This is similar to resetting the TV, but with the key difference that your downloaded apps and data remain intact.

Causes:

• The update introduced a new setting.
• An unexpected error occurred in the update software.

Solutions:

• Reconfigure your settings from scratch.
• If a new setting or feature was added in the update, customize the settings to align with the new update.

Hisense TV Keeps Restarting After an Update

A Hisense TV repeatedly turning off and on or continuously restarting is often linked to loose wire connections or incorrect settings. However, if this issue occurs after an update, other factors might be involved.

Causes:

• The update may have altered certain settings.
• An unexpected glitch was introduced by the update.
• Wires may have become loose or damaged.

Solutions:

• Inspect all connected wires for damage and ensure they are securely connected.
• Disable Energy Saver mode on your Hisense TV.
• Perform a power cycle to reset the system.
• Turn off the Sleep Timer on your Hisense TV.
• If the issue persists, contact the support team for professional assistance.
• As a last resort, reset the Hisense TV if the problem continues without resolution.

Apps Stopped Working After Updating the Hisense Smart TV

If some of your apps stopped functioning after updating your Hisense TV, you’re not alone. This issue is relatively common, especially on certain operating systems.

Causes:

• The app may no longer be supported on your TV model.
• A bug in the recent software update.
• The update may have deleted saved app data.
• The app’s server could be down.

Solutions:

• Contact Hisense customer care or the app’s support team to verify if your Hisense TV model still supports the app.
• Uninstall the app from your Hisense TV and reinstall it.
• Try logging back into your account, as saved login credentials might have been erased during the update.
• If your Hisense TV has a web browser, access the content through the app’s website.
• Use casting, screen mirroring, or AirPlay on your Hisense TV to view the app’s content temporarily.
• If a new update is available that addresses the bugs from the previous one, update your Hisense TV again.
• Clear the cache files on your Hisense TV to resolve any lingering issues.

Hisense TV Stops Working With External Devices

A less common issue after a Hisense TV software update is the incompatibility with external devices. For example, you may have previously connected a Xbox or PS5 to your Hisense TV without any problems, but after an update, you might encounter connection issues.

Causes:

• The external devices require a software update.
• The Hisense TV update introduced a bug or glitch.
• The TV input settings may have been altered after the update.

Solutions:

• Ensure both the Hisense TV and the external device are running the latest software versions. Update your external device if an update is available.
• Verify and change the Hisense TV input to the correct HDMI port.
• Monitor for any new Hisense TV updates that might fix the existing bug. If possible, consider rolling back to the previous update to resolve the issue.

The Final Solution

All the potential Hisense TV software issues, along with their causes and solutions, have been thoroughly discussed. While these solutions are generally effective in resolving the Hisense TV software update problems, some users may still encounter unresolved issues. If your Hisense TV firmware problem persists, there is one final option to consider: resetting your Hisense Smart TV. Be aware that resetting will restore all settings and menus to their original defaults, erasing all stored data.

If resetting does not resolve your Hisense TV software update problems, it’s time to seek professional assistance. Contact the Hisense Customer Support team, and they can help restore your TV to proper working condition.

Contact Information:

• Contact Us Form: Hisense Contact Us
• Customer Center: Hisense Customer Center
• Phone Number: +1 (888) 935-8880

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