Hisense TVs are known for their outstanding features and cutting-edge technologies. It is one of the best options on the market. However, like any electronic device, they can occasionally experience minor issues. One common Hisense TV problem is the TV freezing on a specific screen. The causes include software bugs, connection problems, hardware issues, or an unknown glitch in either the hardware or software.
Before seeking professional help, you can often resolve this issue quickly and easily on your own. This guide provides a list of troubleshooting steps to help you fix the freezing screen problem on your Hisense TV.
Why is My Hisense TV Keep Freezing – Causes & Fixes
If your Hisense TV keeps freezing on a screen, here are a few potential reasons:
- Problem with the cables
- Issues caused by minor bugs or glitches
- Software related issues
- Hardware related issues
Check the Cable TV Connection
If your Hisense TV screen keeps freezing, try switching to a different channel. If the new channels work fine, the problem is likely with that specific channel.
However, if all channels and apps are experiencing the same issue, contact your cable TV provider to check if the problem is on their end and have it resolved promptly.
Check Your Internet Connection
Internet issues might cause Hisense TV to freeze while streaming apps and services. Check your internet speed, and if it’s not optimal, reach out to your Internet Service Provider to resolve the issue. You can even power cycle your WIFI router to fix any minor bugs and glitches.
- Turn off the router and disconnect all cables.
- Unplug the WIFI router from the power source and wait for a minute.
- Reconnect all cables and turn the router back on.
Reconnect your Hisense TV to Wi-Fi and check if the issue is resolved.
Check the Cables and External Devices
Your Hisense Smart TV freezes if the connected cables are damaged or not properly connected. To resolve this, check all cables and replace any that are damaged.
Ensure all HDMI cables are securely connected. If needed, disconnect the cables and clean the ports, as dirt or debris can cause connectivity issues.
If the HDMI cable is in good condition, the issue might be with the external devices. Check these devices are firmly connected. If any connections are loose, plug them in securely. Cleaning the ports and replacing cables often resolves the freezing issue for most users.
Power Cycle Your Hisense Smart TV
If the previous methods haven’t resolved the issue, the problem might be due to an unknown bug or glitch in the system. To fix this, try restarting your Hisense Smart TV.
Once you have restarted, check if the issue is resolved. If it persists, consider clearing the cache files.
Clear the Cache on Hisense Smart TV
Corrupted cache files can cause your Hisense TV to freeze. To fix this, you should clear the cache on your Hisense TV and then stream the content you want. You have the option to clear the cache for individual apps or all apps at once, whichever is more convenient for you. There aren’t separate options to clear the cache on Hisense Roku and XClass. Instead, you will need to reset the TV to clear the cache.
Update Your Hisense Smart TV
Outdated firmware can cause your Hisense TV to freeze. Updates are crucial not only for fixing existing bugs but also for enhancing the TV’s performance. Verify that the latest version is installed with automatic updates enabled. If not, update the firmware on your Hisense TV and try streaming content again. If the issue persists, consider resetting the TV.
Note: Additionally, make sure to update the apps on your Hisense Smart TV. The outdated app causes freezing issues.
Reset Your Hisense Smart TV
Resetting the firmware can be a final solution you try on your own. Be aware that this process will erase all data, including installed apps. Since the Hisense TV screen keeps freezing, use the physical buttons to reset the TV instead of going through the Settings menu.
- Locate the Reset button on the back of the TV.
- Use a paper clip or a sim ejector to press and hold the Reset button for 30 seconds.
- Release the button once the Hisense TV turns off, and the reset process will begin automatically.
Note: Sometimes, you may need to press the reset button multiple times to initiate the factory reset on Hisense TV.
After the reset is complete, set up your Hisense TV from the beginning and check if it functions normally. If the freezing issue persists, contact the support team for further assistance.
Contact Hisense Customer Service
The solutions mentioned above apply primarily to software issues. For hardware problems, you should contact a professional. Reach out to the Hisense support team through one of the following methods and clearly explain the issue. If possible, include images of the frozen screen.
- Contact Us Form: Hisense Support
- Customer Center: Customer Support
- Contact Number: +1 (888) 935-8880
Once you explain the issue, they will assign a technician to fix it at your home. If your Hisense TV is still under warranty, you can claim the warranty for free service.