How to Fix a Slow Hisense TV (Working Solutions)

Is your Hisense TV experiencing lag? Addressing this issue can prevent it from escalating into more serious problems. A slow Hisense TV can be a result of several factors, such as insufficient storage space, uncleared cache, very slow internet connectivity, or even outdated applications.

To speed up your Hisense TV’s performance, we should first identify the root cause and apply working troubleshooting steps. This guide provides straightforward solutions to help you restore your Hisense Smart TV’s speed and functionality.

Why is My Hisense Smart TV So Slow?

Your Hisense TV might be experiencing slow performance or lag for various reasons. The main causes and their corresponding solutions are summarized in the table below.

Issues	Solutions
Uncleared Cache Data	Remove the accumulated cache on your Hisense TV
Low Storage Space	Uninstall applications that are not in use
Background Applications	Perform a restart of your Hisense TV
Weak Internet Connection	Switch to a 5Ghz band instead of a 2.5Ghz band Restart your Router
Overloaded WiFi Network	Disconnect other devices from the WiFi network
Incorrect Input Settings	Inspect the HDMI connection Resolve issues with the streaming device
Outdated Firmware	Update the firmware of your Hisense TV
Motion Enhancement	Disable any motion enhancement settings
Power Saving Features	Turn off the energy saver mode on your Hisense TV

11 Ways to Troubleshoot and Fix a Slow Hisense Smart TV

If your Hisense TV is running slowly, you might observe various performance issues such as input lag, audio delays, sluggish remote response, picture stuttering, and slow channel changes. You can address these problems yourself by trying the following workarounds.

Clear the Cache on Hisense TV

Excessive cache can cause memory issues and streaming problems. Here are the steps to clear the cache on your Hisense TV:

Hisense VIDAA TV:

1. Open the Home menu, then navigate to Settings and System.
2. Select Application Settings.
3. Select Clear Cache.

Hisense Roku TV:

1. Start at the Home screen and wait for about 10 seconds.
2. Press the following buttons in sequence on the remote: Home (5 times), Up (1 time), Rewind (2 times), Fast Forward (2 times).
3. The cache will clear automatically.

Hisense Android TV:

1. From the home screen, go to Settings and then Device Preferences.
2. Select Storage, and then choose Internal Shared Storage.
3. Choose Cache Data.

Hisense Google TV:

1. On the home screen, select the Profile icon.
2. Navigate to Settings, then System, and then Storage.
3. Select Internal Shared Storage, and choose Cache Data.

Hisense Fire TV:

1. Press the Home button on the remote and open Settings.
2. Navigate to Applications and then Manage Installed Applications.
3. Select the desired app and choose Clear Cache.

Delete Unwanted Apps on Hisense TV

Too many apps can consume most of the storage space, causing your TV to lag. Follow these steps to uninstall unused, outdated, or non-working apps and free up storage space:

Hisense VIDAA TV:

1. Open the Home menu and go to Settings.
2. Navigate to Applications and select Manage Applications.
3. Choose the app you want to uninstall and select Delete or Uninstall.

Hisense Roku TV:

1. Press the Home button to go to the main screen.
2. Highlight the app you want to remove, then press the * button on your remote.
3. Select Remove Channel and confirm the action.

Hisense Android TV:

1. From the home screen, go to Settings and then Apps.
2. Select See all apps and choose the app you wish to uninstall.
3. Select Uninstall and confirm the action.

Hisense Google TV:

1. On the home screen, select the Profile icon and go to Settings.
2. Navigate to Apps and select See all apps.
3. Choose the app you want to uninstall and select Uninstall.

Hisense Fire TV:

1. Press the Home button on the remote and go to Settings.
2. Navigate to Applications and then Manage Installed Applications.
3. Select the app you want to uninstall, choose Clear Cache, and then Uninstall.

Power Cycle your Hisense TV to Improve Performance

Too many apps are running in the background, which can cause your Hisense Smart TV to slow down. Follow these steps to restart your TV and improve its performance:

1. Turn on your Hisense TV.
2. Unplug the power cable from the power socket.
3. Press and hold the Power button on the Hisense TV for about 10 seconds.
4. Release the Power button.
5. Wait for 3-5 minutes to let the TV cool down.
6. Plug the power cable back into the power socket.
7. Turn on your TV.
8. Check the performance to see if the issue is resolved.

Check the Internet Connection

If your Hisense TV lags due to network connectivity issues like unstable WiFi signals, being out of range, an overcrowded network, or router problems, try these fixes: move the WiFi router closer to the TV, reconnect your Hisense tv to WiFi, disconnect other devices from the router, switch from 2.5 GHz to 5 GHz bandwidth, and restart your WiFi router to stabilize the connection.

Fixing Input Lag on Your Hisense TV

If your Hisense TV has input lag, follow these steps to resolve the issue:

1. Check HDMI Cables:
   • Inspect the HDMI cables connected to your TV for any damage.
   • Replace any defective cables.
2. Inspect HDMI Port:
   • Check the HDMI port on your TV for any signs of damage.
   • Ensure the HDMI cables are firmly connected to the TV.
3. Restart Devices:
   • Restart your streaming device or gaming console.
   • Check if the input lag has reduced after restarting the device.

Turn Off Motion Smoothing on Hisense TV

Motion smoothing is an advanced feature on smart TVs that produces a clear picture by smoothing the motion. However, it can make your TV seem slow to respond to commands. Turning off this feature might improve your Hisense TV’s performance. Follow these steps for your specific Hisense TV model:

Hisense Android & Google TV:

1. Go to Settings from the Home screen.
2. Select Display & Sound.
3. Navigate to Picture, then Advanced Picture Settings.
4. Find Motion Enhancement and turn it off.

Hisense Roku TV:

1. Navigate to the Settings menu from the Home screen.
2. Select Picture Settings, then Advanced Picture Settings.
3. Locate Action Smoothing and disable it.

Hisense Fire TV:

1. Open Settings from the Home screen.
2. Go to Picture, then Advanced Options.
3. Turn off Motion Smoothing.

Hisense VIDAA TV:

1. Select Settings from the Home screen.
2. Go to Picture, then Picture Mode Settings.
3. Customize Ultra Smooth Motion and turn it off.

Disable the Energy Saving Option on Hisense TV

The energy-saving mode on your Hisense TV might slow down its performance by limiting certain functionalities. Disabling this mode can enhance your TV’s performance. Follow these detailed steps for your specific Hisense TV model:

Hisense VIDAA TV:

1. Go to the Settings menu from the Home screen.
2. Within Settings, locate and select the System option.
3. Go to Advanced Settings and find the Power On Mode option. Modify it to disable the energy-saving mode.

Hisense Google TV:

1. Open the Settings menu from the Home screen.
2. Within Settings, select the System option.
3. Go to Power & Energy, then find Energy Saver. Turn off the Energy Saver mode.

Hisense Android TV:

1. From the Home screen, select the Settings menu.
2. Within Settings, choose Device Preferences.
3. Navigate to Picture, then Picture Mode, and change the mode to Standard to disable energy saving.

Hisense Roku TV:

1. Navigate to the Settings menu from the Home screen.
2. Within Settings, choose the System option.
3. Go to Power Settings, then Auto Power Settings. Disable any options related to energy saving.

Hisense Fire TV:

1. Press the Menu button on the remote to access Picture settings.
2. Within Picture settings, choose Picture Mode.
3. Select the Energy Saving option and switch it to Standard mode.

Hisense XClass TV:

1. Go to the Settings menu from the Home screen.
2. Within Settings, select Picture and Sound.
3. Navigate to Picture Settings, then Picture Mode. Choose Standard to disable the Energy Saving mode.

Update Your Hisense TV Software

Outdated software can result in lagging issues on your Hisense TV. To enhance its performance, make sure your Hisense TV is running the latest software version. Follow these steps for your specific Hisense TV model:

Hisense Android & Google TV:

1. Go to Settings from the Home screen.
2. Select Device Preferences or System.
3. Navigate to About, then System Update.
4. Select Update Now and wait for the update to complete.

Hisense Fire TV:

1. Navigate to Settings from the Home screen.
2. Select My Fire TV, then About.
3. Choose Install Updates.

Hisense VIDAA TV:

1. Open Settings from the Home screen.
2. Go to Support, then System Upgrade.
3. Select Check Firmware Upgrade and choose Upgrade.

Hisense XClass TV:

1. Ensure your Hisense TV is connected to the WIFI.
2. The TV will automatically update in the background.

Hisense Roku TV:

1. Navigate to Settings from the Home screen.
2. Select System, then Software Update.
3. Choose Check Now and then Update Now.

Fix Slow Response to Remote Commands on Hisense TV

If your Hisense TV is slow to respond to remote commands, the problem might lie with the remote itself. Follow these steps to address the issue:

Replace the Batteries:

• Remove the old batteries from your Hisense TV remote.
• Insert new, fully charged batteries.
• Test if your TV responds quickly to the remote commands.

Reset the Remote:

• If changing the batteries doesn’t help, try resetting the remote.
• Remove the batteries from the remote.
• Press and hold the power button on the remote for 10 seconds.
• Reinsert the batteries and test the remote again.

Factory Reset Your Hisense TV

If none of the previous solutions work, try factory resetting your Hisense TV to clear bugs, resolve technical issues, and restore default settings. Follow these steps:

1. Turn off your Hisense TV.
2. Locate the Reset button on Hisense TV, usually found on the back or side of the TV.
3. Press and hold the Reset button for at least 30 seconds.
4. Release the Reset button after 30 seconds.
5. Wait for the TV to reset and restart with default settings.
6. Once the TV restarts, check if the issue is resolved.

Contact Hisense Customer Support

If your Hisense TV remains slow despite trying various fixes, it’s time to contact Hisense customer service. They can help diagnose the exact issue and provide the necessary solutions to improve your TV’s performance.

Contact Form: https://global.hisense.com/support/contact-us/

Customer Care Center Details: https://global.hisense.com/support/customer-center/

Call Support: 1-888-935-8880 [Toll-free number]

Timings: Monday to Friday – 9 A.M – 9 P.M & Saturday and Sunday – 9 A.M – 6 P.M

Frequently Asked Questions