Is your Hisense TV stuck on the logo screen and freezing? You’re not alone. This issue, often referred to as the boot loop, has been observed on various Hisense Roku TVs and other models. Experts pinpoint this problem to improper power supply or software glitches.
While this issue is uncommon, it can be resolved with some basic troubleshooting steps outlined in this guide. Let’s dive in and fix the problem.
Best Solutions to Fix Hisense TV Stuck on Logo
You can easily resolve this issue by trying the primary solutions listed below one by one.
Check Power Supply
- First, check if your home is experiencing a voltage drop. If so, your TV might not be getting enough power to function correctly, causing it to freeze on the logo screen. To address this, contact a technician to resolve any voltage issues in your home.
- Additionally, an old or damaged power socket could be the culprit behind the improper power supply, leading to your TV getting stuck on the logo screen. Try connecting your Hisense Smart TV to a different power outlet. Then, turn on your TV to see if the problem is resolved.
Power Cycle Your Hisense Smart TV
If your Hisense TV is stuck on the logo screen due to software bugs, you can resolve it by restarting the TV.
1. Turn off the Hisense TV and unplug the power cables from the socket.
2. Press and hold the Power button on the TV for 10 seconds.
3. Let the TV sit idle for 3-5 minutes.
4. Plug the power cable back into the wall socket and turn on the TV.
5. Check if the TV boots up past the logo screen.
Reset Hisense Smart TV
If the problem persists after restarting, try resetting your Hisense Smart TV. Since you can’t access the TV settings, perform the reset by pressing the Reset button on the TV.
If your TV turns on properly after a reset, ensure you update the Hisense TV whenever updates are available to prevent future issues.
Contact Customer Support
If a hard reset doesn’t resolve the issue, there may be a problem with the TV’s internal hardware. Common culprits include the LED or the T-CON board.
To avoid worsening the situation, contact Hisense Customer Support for assistance:
- Contact Us Form
- Customer Center
- Phone Number: +1 (888) 935-8880
If the issue remains unsolved, consider claiming your warranty for a Hisense TV replacement or purchasing a new Smart TV.
Frequently Asked Questions
This issue typically occurs due to software threads or bugs in your TV system. You can resolve it by restarting or resetting your Hisense TV.